Activities Reservation Agent

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.

It’s not for everyone but we’re not looking for everyone-we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GETWage: $17.76 per hour

Paid Sick Time
401k program eligibility with employer match after a year of employment with 1,000 hours of service FREE or deeply discounted season passes for you and your dependents

Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
Seasonal employee parties

Regular free employee breakfasts/lunches, family events, and parties

For a full listing of employee perks both on and off-property, SUMMARY The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)
Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts.

Answers incoming calls for Resort Activities Center.

Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations.

Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival.

Assist guests in best understanding the Resort’s various lodging accommodations, packaging options available & on property amenities.

Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs.

Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out.

Maintain current knowledge of lodging specials, sell rates & Resort events.

Obtain beneficial information from incoming callers, offering effective tracking for resort sales.

Maximize potential room revenue by following specified selling guidelines.

Other duties as assigned by supervisor, which could be directly related, or unrelated to original position.

SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY to apply common sense understanding to carry out…