Front Desk Agent - Winter

Job Details

Job Location:

Jay Peak - Jay, VT 05859

Position Type:
Seasonal Salary Range: $18.00 - $18.00 Hourly

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.

It’s not for everyone but we’re not looking for everyone-we’re looking for you.

• Wage: $18.00 per hour
• Paid Sick Time
• 401k program eligibility with employer match after a year of employment with 1,000 hours of service
• FREE or deeply discounted season passes for you and your dependents
• Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
• Seasonal employee parties
• Regular free employee breakfasts/lunches, family events, and parties

This position is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. Answer phones, assist guests with resort amenities and assist/resolve guest issues.

• Welcomes guests on arrival and check them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting US cash or CAD certified check.
• Inform guests about any events or activities happening during their stay.
• Gives appropriate key to guests for the assigned room/condo. Is also able to issue gym and outdoor pool keys when applicable.
• Using an area map indicates the location of the unit that the guest is checking into and explains how to get to room/unit.
• Issues ski tickets during winter season to people with packages that include skiing/riding.
• Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.
• Issues golf vouchers during the summer to people with packages that include golf.
• Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
• When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.
• Must be well groomed and professional in appearance, wearing uniform items provided.
• Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.
• Works closely with security to assist guests who may have road, car or location of unit problems, that security can assist with.
• Must always be helpful and amiable toward the guest. When difficulties arise, you will assist the guest in finding a helpful solution.
• Other duties as assigned by supervisor/manager, which could be directly related or unrelated to original position
• Must be able to assign, reset, and teach guests how to find and set their locker code.
• Stores luggage and other items needed for guests in the correct locked storage areas.

This position has not supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are…