Overnight Front Desk Agent - Winter Job Jay Vermont USA,Hospitality / Hotel / Catering

Position: Overnight Front Desk Agent - Winter 2026/27
Location: Jay

Job Details

Job Location:

Jay Peak - Jay, VT 05859

Position Type:
Seasonal

Salary Range: $19.75 - $19.75 Hourly

WHY WORK AT JAY PEAK?

We’re a team of good-natured folks at the heart and soul of a growing resort community. Our co‑workers are our friends, so we happily go the extra mile for each other and our guests. We’re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We’re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on‑mountain experience, respect for its history & what has come before it, and its employees whose energy and spirit are its foundation.

It’s not for everyone but we’re not looking for everyone‑we’re looking for you.

IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU’LL GET

Wage: $19.75 per hour
Paid Sick Time
401k program eligibility with employer match after a year of employment with 1,000 hours of service
FREE or deeply discounted season passes for you and your dependents
Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
Seasonal employee parties
Regular free employee breakfasts/lunches, family events, and parties
For a full listing of employee perks both on and off-property,

SUMMARY

This Overnight Front Desk Agent is responsible for greeting guests upon arrival to access their file on the computer, check guests into either hotel rooms or condominiums in a pleasant, positive way to ensure that their experience at Jay Peak is a positive one. This position answers phones, assists guests with resort amenities and assists/resolves guest issues.

ESSENTIAL DUTIES & RESPONSIBILITIES (include the following, other duties may be assigned)

Welcomes guests on arrival and checks them in, accessing their reservation on the computer and advises the balance due for their stay, doing a credit card imprint or accepting cash.
Gives appropriate key to guests for the assigned room/condo.
Using an area map, indicates the location of the unit that the guest is checking into and explains how to get to room/unit.
Issues ski tickets during winter season to persons with packages that include skiing/riding.
Issues water park vouchers for one-night stay, water park wrist bands for multiple nights with packages that include Pump House.
Issues golf vouchers during the summer to persons with packages that include golf.
Orients the guest, explaining where the different service areas are located, such as Customer Service, Rental and Repair, Ski School, Pump House, Clips & Reels, Tram, Cafeterias or Restaurants.
When required, explain how to get to retail outlets in the area, hospital, points of interest, event locations, etc.
Makes dining room reservations when required.
Prepares arrival packets to include necessary vouchers, amenity tickets, etc. based on package sold.
Must be well groomed and professional in appearance, wearing uniform items provided.
Troubleshoots problems that may arise for the guest and if necessary, consults with supervisor to resolve more difficult issues.
Works closely with security persons to assist guests who may have road, car or location of unit problems, that security can assist with.
Must be helpful and amiable toward the guest at all times. When difficulties arise you should consult a supervisor/manager for advice on how to handle.
On occasion will need to fill in on completing the night audit.
Other duties as assigned, which could be directly related or unrelated to original position.

SUPERVISORY RESPONSIBILITIES

This position has not supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the…