Relations Specialist

As a People Relations Specialist at [solidcore] you'll support the day-to-day people operations that help our teams thrive as we continue to grow. Reporting to the Senior People Business Partner, with a dotted-line partnership to the People Business Partner team, this role plays a key part in supporting employee relations, performance management, and core HR processes with consistency, care, and attention to detail, while operating in alignment with [solidcore]'s values and commitment to an inclusive, respectful, and accountable workplace.

• Manage intake, documentation, and initial outreach for low-level employee relations matters, including policy violations, attendance concerns, and All Voices submissions, ensuring timely and compliant follow-up
• Coordinate scheduling and logistics for investigation interviews, disciplinary conversations, and related meetings
• Maintain accurate, confidential employee relations records in Workday and shared documentation systems

• Track performance actions including PIPs, corrective actions, informal feedback, and mid-year and end-of-year review timelines in Workday and People Team trackers
• Support leaders with logistics, documentation, and follow-up related to performance review cycles, ensuring alignment with established calendars and deadlines
• Prepare reporting summaries, monitor completion status, and flag trends or overdue items for review with the People Business Partner team
• Process daily offboarding activities by removing access to all required systems for coaches and core crew in a timely and compliant manner

• Support ongoing compliance activities including I-9 reverifications, final pay tracking, and ADA and leave of absence status monitoring
• Prepare and maintain template communications and ensure required documentation is completed, stored, and updated consistently
• Serve as the primary liaison with Equifax for unemployment claims, coordinating timely and accurate responses to minimize organizational risk

• Support the rollout and administration of People Team initiatives such as handbook updates, succession planning activities, and background check processes
• Maintain and update one-pagers, SOPs, and process documentation for recurring HR workflows
• Assist with data pulls and reporting related to turnover, employee relations trends, performance distribution, and exit survey insights to support People Business Partner decision-making

• Serve as a first point of operational contact for field leaders and employees on HR process questions, including corrective actions, attendance concerns, and leave initiation
• Provide guidance grounded in established policies and SOPs, escalating complex or sensitive matters to the People Business Partner team as appropriate
• Help strengthen People Team visibility and trust through clear communication, responsiveness, and consistent support

• Self-directed execution
  - You’re comfortable working independently, managing your own priorities, and following through without needing constant direction, while knowing when to ask for input or escalation
• Sound judgment and critical thinking
  - You can assess situations thoughtfully, connect patterns across cases or teams, and work through issues with both fairness and consistency in mind
• Clear and thoughtful communication
  - You’re able to share information accurately and succinctly, whether documenting cases, drafting communications, or guiding leaders through established processes
• Strong collaboration mindset
  - You show up as a true team player who’s willing to pitch in, support peers, and contribute to shared People Team goals while respecting roles and boundaries
• Ability to manage competing priorities
  - You can balance multiple deadlines, requests, and cases in a fast-paced environment without losing attention to detail or follow-through
• Professional maturity and adaptability
  - You’re comfortable navigating ambiguity, receiving feedback, and adjusting course as needed. You…