Senior Solutions Engineer, Enterprise Automation

What You’ll Do

• Pre-Sales Technical Leadership (Rendition Server)
  • Partner with Sales across EMEA, US, and APAC to drive technical wins
  • Support closed markets including Japan, China, Taiwan, and Korea
  • Enable channel partners, SIs, and resellers
  • Run technical discovery, architecture discussions, demos, and scenario-based positioning
  • Own technical responses for RFPs/tenders and help customers build internal approval cases
  • Set up and support customer trials (typically 6 weeks to 6 months)
• Post-Sales & Production Ownership
  • Provide post-sales technical ownership for ~55 enterprise customers worldwide (plus growing eSign environments)
  • Support both direct and partner-led deployments
  • Serve as an escalation point for production environments where downtime isn’t an option
  • Support large-scale deployments processing hundreds of millions to billions of pages per year
  • Engage customers via Salesforce, email, and direct calls to drive resolution and stability
• Product Partnership (Enterprise Automation)
  • Work closely with Product Management on planning, prioritization, and release readiness
  • Support integration efforts across Rendition Server, Smart Redact Server, and IDP
  • Join customer conversations tied to security audits, architecture reviews, and feature requests
• Intelligent Document Processing (IDP) Enablement
  • Identify strong-fit customers and use cases for IDP
  • Participate in internal strategy and planning calls
  • Co-lead customer engagements as the technical solution owner
  • Position IDP as an enterprise solution and entry point during presentations

• PDF Compressor: help with complex escalations and renewal/support situations
• CVision legacy products: advanced support for Open Text integrations (Captiva, Documentum)
• Developer/Engineering support: reproduce edge cases, validate fixes, reduce engineering load; coordinate with vendors (e.g., Callas, Tungsten)
• Cross-functional support: provide technical input for Finance (delivery/audit questions) and Marketing (data sheets, white papers)

• Experience in PDF, document management, and document-centric workflows
• Strong track record across pre-sales + post-sales technical ownership
• Comfort supporting mission-critical, high-volume production environments
• Solid understanding of server architectures (on-prem, virtualized, cloud, hybrid)
• Clear communicator with customers, partners, and internal stakeholders
• Able to operate independently while coordinating tightly with Sales, Support, and Product

• Preferred location:
  Berlin (EMEA)
• Global customer coverage across EMEA, Americas, and APAC
• Occasional travel for strategic customers and internal collaboration