IT Specialist

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RUTLAND, VT, US

Salary Range: $25.58 To $40.43 Hourly

Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.

The IT Specialist provides consistent, hands-on, day-to-day technology support across Community Health locations. This role owns on-site IT operations and frontline intake, including workstation setup and troubleshooting, printer and peripheral support, conference room and AV support, digital signage support, inventory and IT closet organization, e‑cycling coordination, and on-site execution support for phone and badge access.

The IT Specialist works collaboratively with staff, department leaders, and external vendors to ensure reliable technology operations, timely issue resolution, and a positive staff experience. Regular travel between sites is required.

Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. The following are the essential functions of the job:

• Provide on-site, hands‑on IT support across Community Health locations, serving as the primary point of intake for walk-ups and on-site technology issues.
• Support day-to-day IT operations by following established standards, procedures, and priorities.
• Assist with computer systems and network performance and coordinate appropriate network access and usage as directed.
• Support workstation setup, moves, and troubleshooting for new hires, students, and existing staff.
• Assist with onboarding tasks, including new‑hire device setup and basic account or access assistance as directed.
• Assist staff with appropriate ticket placement and provide frontline triage for issues requiring escalation.
• Troubleshoot printers, scanners, and other peripherals, coordinating vendor support when necessary.
• Provide on-site support for conference rooms, AV equipment, and digital signage, including basic troubleshooting and coordination with vendors as needed.
• Provide basic in-person and virtual guidance to staff on computer systems and Microsoft Office products to support technical proficiency.
• Collaborate with administrators, leaders, vendors, and staff to research and resolve technology-related issues.
• Assist with troubleshooting security badge access and coordinate vendor support as needed.

• Maintain documentation and inventory of IT hardware and related equipment.
• Support IT closet organization, device tracking, deployment, and equipment moves.
• Coordinate and document secure e‑cycling and disposal of decommissioned hardware.
• Coordinate with external IT vendors and service providers to support day-to-day operational needs, following established standards and escalation paths.
• Provide frontline assistance with basic phone and telecommunications issues and coordinate vendor tickets or service requests as needed.
• Support device procurement, replacement, and user adds or removals in coordination with the Senior IT Specialist and approved vendors.
• Assist with the coordination of system upgrades, hardware refreshes, and other IT changes, ensuring work is executed according to established plans.
• Serve as an on-site point of contact for vendor-supported work, facilitating access, scheduling, and issue resolution.

• Support IT security practices by following established procedures…