Merchant & Payments Onboarding Manager

Qu is at the forefront of restaurant technology innovation. As an API-first unified commerce platform experiencing high double-digit growth, we’re transforming how restaurants operate by connecting the entire tech stack through seamless, scalable solutions.

At Qu, you’ll work with passionate, practical innovators in a collaborative, virtual-first culture focused on meaningful impact. The team is committed to building solutions that help restaurants and their guests succeed.

• Own and manage the end-to-end onboarding lifecycle for merchant payments accounts
• Coordinate applications, KYC/KYB verification, underwriting, and processor setup
• Configure merchant accounts including processing, settlement and reporting structures
• Support onboarding across embedded payments, gateway integrations and processor configurations
• Manage onboarding for multi-location and enterprise restaurant brands, including complex ownership structures
• Drive onboarding timelines and accountability across internal teams, external partners and customers aligned for successful go-lives
• Identify friction points in the onboarding journey and streamline workflows to reduce time and complexity
• Maintain and improve onboarding documentation, processes and playbooks
• Partner with implementation, payments engineering and customer success teams on go-live readiness and optimization
• Support device provisioning, remote configuration and activation workflows
• Validate payment flows across in-store, digital and partner channels
• Coordinate and execute transaction testing and certification across different gateway and processor environments
• Serve as a primary point of contact for customers during onboarding
• Educate customers on payments setup, settlement, reporting, and reconciliation
• Track and analyze onboarding metrics and help drive continuous improvement

• 4–7+ years of experience in payments, fintech, onboarding, implementation, or operations
• Strong understanding of merchant onboarding and payments workflows, including gateways, processors, and merchant acquiring
• Proven ability to manage complex, cross-functional projects with multiple stakeholders
• Strong communication, organizational, and customer-facing skills
• Strong process orientation with a track record of improving workflows and operational efficiency
• High attention to detail with the ability to operate in both execution and strategic improvement models
• Experience supporting mid-market, enterprise, or multi-location customers preferred
• Restaurant, hospitality, POS, or integrated payments experience preferred
• Thrives in a rapid-growth setting, where priorities can shift quickly to meet client demands