Technical Specialist-NOC

We embrace diversity, inclusion, equity, and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

The Technical Specialist is responsible for a wide range of duties related to Eastlink’s Data and Wireless Mobility networks. The candidate is responsible for the monitoring and coordination efforts required to maintain the health of these networks. The role is directly responsible to Eastlink’s internal support and management groups as well as dedicated data customers.

Leadership and communication skills that compliment strong technical troubleshooting skillsets are required. Common duties also include:

• MPLS / High Speed Internet (Core and Access layer)
• Wireless Mobility
• CATV plant
• Ticket based communications
• Change Management – Network maintenance coordination
• Support group coordination (Tiered support and Field Operations)

• Professional Communications – Strong written and verbal communications skills.
• Two year accredited Data Networking certificate
• LAN/WAN Network support experience an asset
• CCNP or CCNA Cisco certification preferred
• Strong analytical troubleshooting skills
• Familiarity with routing & switching networks
• Strong organizational skills and able to multi-task
• Proficient in MS Word & Excel
• Ability to work in 7-24 shift environment