Insurance Customer Service Representative

Job Description

Taylor-Moore Agency is seeking a motivated, detail-oriented individual who performs best in a structured environment and communicates in a clear, professional manner. This role is ideal for someone who values consistency, enjoys helping clients, and takes pride in doing work accurately and thoroughly.

We welcome applicants with a range of experience, from those beginning their careers to highly experienced professionals. Compensation will be based on experience.

You do not need prior insurance experience — we will train the right person.

Even if your experience does not align perfectly with every qualification listed, we encourage you to apply. We consider a combination of skills, potential, and overall fit when evaluating candidates.

This Role Is Ideal for Someone Who:

• Is dependable and follows instructions carefully
• Communicates in a clear, concise, and respectful manner
• Enjoys helping people while maintaining a courteous and positive approach
• Is comfortable speaking with clients by phone, email, and in person
• Thrives in structured environments with defined procedures
• Is organized and attentive to details
• Can manage routine tasks with consistency
• Maintains composure during busy periods or client concerns
• Is motivated to learn, develop new skills and build a long-term career

This is a structured, process-driven role. Success comes from reliability, accuracy, attention to detail and a willingness to learn.

Work Environment & Expectations

• Structured workflow with clear procedures
• Established office setting
• High attention to detail required daily
• Combination of client interaction and independent work
• Ongoing training and skill development

This position is well-suited for someone seeking stability, career growth, and a long-term career path in insurance.

• Health Insurance
• Retirement Plan
• Paid Time Off (PTO)
• Life Insurance
• Disability Insurance
• Paid Licensing Support
• Ongoing Training & Mentorship
• Career Advancement Opportunities
• Professional, Team-Oriented Environment

• Assisting clients with personal insurance policies (home, auto, renters, umbrella, etc.)
• Quoting new business and explaining coverage options clearly
• Processing policy changes, renewals, claims and cancellations
• Responding to client questions and service requests
• Maintaining accurate and organized client documentation
• Following carrier guidelines and agency procedures

Most daily tasks are structured and repeatable. This role requires responsiveness to client needs and the ability to stay organized in a moderately fast-paced environment.

• High school diploma or equivalent
• College degree preferred, but not required
• Strong written and verbal communication skills
• Basic computer proficiency
• Ability to stay organized and manage tasks consistently
• Willingness to obtain a Property & Casualty License within 6 months (agency will support and pay for licensing)

Nice to Have (Not Required)

• Customer service or office experience
• Sales or retail experience
• Active Property & Casualty License
• Experience working with detailed documentation

Important

This is an in office, full-time position.

Estimated start date of November 2, 2026.