Epic Clindoc​/Stork Solutions Analyst - Maintenance

Position Overview

Clin Doc and Stork Solutions Analyst on the Maintenance team supports OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our Acute Care member organizations. The role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

• Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference.
• Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end‑user satisfaction.
• Collaborate across departments to support project implementations and address member maintenance issues.
• Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross‑functional teams.
• Skill development and competency growth in technical design, analysis, and system enhancements.
• Other duties as assigned.

• The ideal candidate will have at least 3 years of experience as an Epic Applications Analyst, with a minimum of 2 years of experience in Epic application build.
• Epic certifications required in Epic Clin Doc and Stork.
• Intermediate proficiency in Microsoft Excel.
• Strong communication skills – able to communicate with both application and technical team members, as well as end users.
• Consistently acts with integrity and accountability.
• Process and detail‑oriented, with a strong focus on data‑driven decision making.
• Proactive, self‑motivated, and solution oriented.
• Strong organizational and project management skills.
• Prior to moving forward to the team interview, all candidates are required to complete a 50‑60‑minute competency assessment to assess fit with OCHIN's core competencies.

OCHIN uses broadened pay bands to support equitable and market‑aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

• Constant interpersonal skills, teamwork, and customer service. Frequent creativity, mentoring, presentations/teaching. Occasional decision making and independent judgment or action.
• Reading, speaking, writing, and understanding English.
• While performing the duties of the job, the employee is regularly required to sit for long periods of time; stand and walk; use hands to finger, handle or feel; reach with hands and arms.
• This position requires a virtual home‑office environment, working remotely and will require that all employees be on camera for all virtual meetings.
• The role routinely uses standard office equipment such as computers and mobile devices.
• Travel is required to support OCHIN's business requirements for Go‑Live installations or training which may require travel by air, vehicle, or train.

To keep our colleagues, members, and communities safe, OCHIN requires all employees – including remote employees, contractors, interns, and new hires – to be vaccinated with a COVID‑19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on‑site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.