Integrator​/General Manager​/COO

We are seeking an Integrator who turns our ideas into actionable plans, manages operations, resolves issues, and keeps our team aligned and accountable. We are a high‑end, residential and commercial landscape company, celebrating our 50th year in business. We are located in Southern Vermont with two facilities approximately 15 miles apart – one at the base of a popular New England ski area serving a winter resort community, and the other servicing a high‑end summer resort community.

Our services include landscape design/build, bid/build, lawn and garden maintenance, property management, and snow removal.

• Partner with owners to ensure the company’s vision, values, and standards are lived out daily.
• Lead, coach, and develop the team.
• Build and maintain a high‑performance culture with clear expectations, accountability, and regular feedback.
• Drive recruiting, onboarding, training, and retention initiatives to build a strong bench of field leaders and key roles.

• Own the planning and execution of all landscape maintenance, enhancement, and design-build work to meet quality, safety, and profitability targets.
• Oversee snow and ice management operations, including route planning, readiness, storm response, and post‑storm review for continuous improvement.
• Ensure efficient scheduling, routing, and resource allocation across seasons.
• Implement and refine SOPs to reduce waste, rework, and firefighting.

• Support account managers in building strong client relationships, ensuring high levels of responsiveness and professionalism.
• Review contract performance, renewals, and pricing strategies to protect and grow key accounts.
• Collaborate with managers to identify upsell and enhancement opportunities within existing client portfolios.
• Uphold the company’s reputation for quality, reliability, and integrity in the Vermont market.

• Champion a safety‑first culture across all operations, including snow and ice management.
• Ensure compliance with local/state regulations, environmental standards, and company policies.

• Learn and optimize the landscape software platform—Aspire (CRM, estimating, scheduling, job costing).
• Use KPIs and dashboards to manage, make decisions, and drive accountability.
• Identify process gaps and lead continuous improvement projects to streamline operations and support growth.

• Monitor job costing, labor efficiency, materials usage, and equipment utilization; take corrective action to protect margins.
• Partner with owners and the accounting team to understand financial performance and improve profitability over time.

• Collaborate closely with owners to understand company history, strategy, and culture.
• Build trust with leadership and staff and form an accurate picture of strengths, gaps, and priorities.
• Ride along with field teams, attend client meetings, and observe snow events and seasonal transitions.
• Learn existing key accounts and job mix (maintenance vs. enhancements vs. design-build vs. snow).
• Gradually assume responsibility for operations, then budgets, as agreed with owners.

• 7+ years of progressive leadership experience in a trade/field‑service business (landscaping, construction, or similar).
• 3+ years in a general management, operations director, or branch/region leadership role with P&L or significant budget responsibility.
• Proven history of leading teams of 25+ employees across field and office roles.
• Strong financial acumen: comfortable with budgets, job costing, margins, and cash-related decisions.
• Demonstrated success improving operational efficiency, safety, and profitability.
• Experience working in seasonal or weather-dependent businesses; familiarity with winter operations or snow/ice management is a strong plus.
• Excellent communication, leadership, and change‑management skills.

• Experience in the landscape industry (maintenance, enhancements, design/build, and…