Pastry cook

Bakery Supervisor

Supervises and coordinates activities of Bakery staff engaged in preparation of desserts, pastries, confections, and ice cream by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Plans production for pastry department, according to menu or special requirements.

Supplies recipes for, and suggests methods and procedures to pastry workers.

Fashions table and pastry decorations, such as statuaries and ornaments, from sugar paste and icings.

Requisition s supplies and equipment.

Maintains production records.

Participates in preparing desserts.

Directly supervises six employees in the Deli Bakery Back of House. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service
- Manages difficult or emotional customer situations;
Responds promptly to customer needs;
Solicits customer feedback to improve service;
Responds to requests for service and assistance;
Meets commitments.

Interpersonal Skills
- Focuses on solving conflict, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others' ideas and tries new things.

Oral Communication
- Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification;
Responds well to questions;
Participates in meetings.

Written Communication
- Writes clearly and informatively;
Edits work for spelling and grammar;
Presents numerical data effectively;
Able to read and interpret written information.

Teamwork
- Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Able to build morale and group commitments to goals and objectives;
Supports everyone's efforts to succeed.

Visionary Leadership
- Displays passion and optimism;
Inspires respect and trust;
Mobilizes others to fulfill the vision;
Provides vision and inspiration to peers and subordinates.

Change Management
- Communicates changes effectively;
Prepares and supports those affected by change.

Delegation
- Delegates work assignments;
Matches the responsibility to the person;
Gives authority to work independently;
Sets expectations and monitors delegated activities;
Provides recognition for results.

Leadership
- Exhibits confidence in self and others;
Inspires and motivates others to perform well;
Effectively influences actions and opinions of others;
Accepts feedback from others;
Gives appropriate recognition to others.

Managing People
- Includes staff in planning, decision-making, facilitating and process improvement;
Takes responsibility for subordinates' activities;
Makes self available to staff;
Provides regular performance feedback;
Develops subordinates' skills and encourages growth;
Solicits and applies customer feedback (internal and external);
Fosters quality focus in others;
Improves processes, products and services.;
Continually works to improve supervisory skills.

Quality Management
- Looks for ways to improve and promote quality;
Demonstrates accuracy and thoroughness.

Business Acumen
- Understands business implications of decisions;
Displays orientation to profitability;
Demonstrates knowledge of market and competition;
Aligns work with strategic goals.

Cost Consciousness
- Works within approved budget;
Develops and implements cost saving measures;
Contributes to profits and revenue ;
Conserves organizational resources.

Diversity
- Demonstrates knowledge of EEO policy;
Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity;
Promotes a harassment-free environment;
Builds a diverse workforce.

Ethics
- Treats people with respect;
Keeps commitments;
Inspires the trust of…