Fulfillment Team Lead

Position: Full Time - Fulfillment Team Lead - Opening
Location: Essex Junction

** Key Responsibilities*
* + Coach and model service excellence through accurate and high quality picking, staging, and order validation.

+ Respond to customer and associate questions, resolve issues, and escalate when needed.

+ Balance service, administrative, and maintenance tasks with fulfillment responsibilities.

+ Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.

+ Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged. Resolve escalated customer issues and operational challenges quickly and effectively.

+ Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.

+ Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.

+ Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.

+ Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.

+ Powered Equipment Certification:
Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

+ May be assigned other duties to support business needs.

** Required Qualifications*
* + High school diploma or GED  or equivalent years of experience in lieu of education requirement, if applicable

+ 6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information

+ 1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business

+  Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

** Preferred Qualifications*
* + 6 Months of Experience using common retail technology, such as smart phones and tablets

+ 6 Months of Experience working in any department at a Lowe's retail store

+ 6 Months of Experience in an administrative role processing and filing paperwork including invoices

+ 1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees

+ 1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)

Pay Range: $18.00 - $20.20 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit   .

Associate Benefits (  )

+ Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.

+ Health, Dental and Vision insurance

+ Life and Disability insurance

+ Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time

+ Flexible spending and health savings accounts

+ 401(k) Retirement account with company match

+ Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs

+ Education support programs, including tuition assistance and trade…