Patrol Manager

Location: Killington

Compensation and Benefits:

Compensation:
Salary, adjusted based on experience

Benefits:
Full-time, year-round, benefited position including:

Optional company subsidized medical, dental, vision, flexible spending account, health savings account, employer paid short term disability & long-term disability offerings
401(k) retirement plan (with company match up to 5%)Paid parental leave

Paid time off, holiday and sick payFree season pass for employee/dependents

Privileges at several other resorts

Several discount programs (i.e. food & beverage, retail/rental, friends & family tickets, etc.)

Job Summary:

To direct and manage the Ski & Bike Patrol Department (Including rescue, first aid, lift evacuation, trail maintenance, hazard mitigation, trail evaluation for opening/closing, way finding signage, informational signage, public safety). This includes overall department performance, staffing, training, budgeting, scheduling, employee safety, culture, interdepartmental relations, and guest service. This position manages and assigns all ski & bike patrol operations to ensure the resort is maintained in a safe, well organized, efficient, and enjoyable environment.

The Ski & Bike Patrol Manager is responsible for executing safety initiatives, overseeing medical aid, leading all aspects of snow safety work, rope rescue, lift evacuation, and incident investigation. The Ski & Bike Patrol Manager reports to the Mountain Experience Manager and works within the Mountain Operations team to execute daily operations, common goals, planning, and future initiatives.

Summary of

Key Responsibilities:

Responsibilities and essential job functions include but are not limited to the following:

Recruit, hire, develop, and retain a high-performing team through effective onboarding, training, coaching, performance management, succession planning, leadership development, and employee accountability. Manage a team of 60+ winter patrol staff and 20+ summer bike patrol staff

Create and foster a positive work culture among staff

Manage year-round mountain safety and operational readiness through trail and terrain evaluations, inspection of grooming, snow making, and trail maintenance activities, oversight of snow safety programs, snowpack assessment, hazard mitigation, and implementation of applicable safety protocols.

Develop, maintain, and continuously improve patrol procedures, operational plans, policies, and training programs to ensure staff readiness, operational consistency, regulatory compliance, and delivery of high-quality emergency response services.

Develop and maintain all patrol procedures, plans, and policies for both winter and summer operations

Implement comprehensive training programs for patrol staff, built around the National Ski Patrol’s ‘Outdoor Emergency Care’ and ‘Outdoor Emergency Travel’ standards, and including on-mountain risk management training, ski lift evacuation and high angle rescue training, communications and documentation training, professional skills development and quality control measures

Ensure compliance with all relevant safety policies, including KPSRP’s operational guidelines, VOSHA standards, and the Vermont Skier Safety Act Perform a variety of risk management/liability awareness tasks involving review of accidents reports, hill logs and dispatch records

Visit accident scenes, oversee investigations; be prepared to take pictures and gather statements, prepare maps and diagrams, give depositions and testimony in litigation

Create and manage budgets, track expenditures, forecast costs and report on the financial performance of the departments, in conjunction with the Mtn Ops Financial Analyst Maintain regular communication and alignment with the Mountain Experience Manager regarding department…