Coach II - Digital Access

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Coaches at NEKCA work within their area of specialty to support our participants through a human-centered, strength-based approach in identifying and setting goals for themselves and/or their families. Through compassion and relationship-building, Coaches are responsible with program intake, service delivery, and data collection. Furthermore, Coaches work on a state-wide level with peers from other agencies to uphold grant programming in a holistic way.

This position is a Coach for the Economic Access Program in the Economic and Community Based Services Department which primarily supports participants in accessing equitable digital connections.

• Develop and implement a plan in collaboration with the Economic Access Manager
• Ensure reporting requirements are in compliance with grant documents
• Develop proposals for funding, using supportive data in coordination with Economic Access Manager
• Use GoEngage to track participants' progress and assess programmatic utilization
• Provide expert feedback to Economic Access Manager about the progress, flow, successes, barriers of the program
• Prioritize work effectively, including, at a minimum, providing quality services, completing paperwork to meet deadlines and comply with program/grant requirements
• Market program to ensure public awareness; develop and update program marketing and outreach plan; utilize social media and NEKCA Community Engagement Manager for programmatic outreach
• Oversee recruitment and enrollment of participants in the program
• Attend and participate in staff, agency and community meetings deemed necessary for job performance
• Recruit, schedule and train volunteers for program needs
• Design, oversee and facilitate access to trainings, coaching, and services for participants

• Will develop digital access engagement strategies and content for and deliver training.
• Will work as a community liaison to leverage engagement and track outcomes for the digital access effort.
• Will launch an outreach campaign to community members who may be eligible for the digital access program.

• Must have excellent communication and interpersonal skills. Must be able to maintain good relations with participants, other staff, and members of the community.
• Must have knowledge of basic computer skills and record keeping, including spreadsheet applications.
• Proficiency in Microsoft Office products and database management systems.
• This position is considered a mandated reporter.
• Must be responsible, self-motivated, self-initiated, may need to work flexible hours (program dependent)
• Demonstrate positive problem-solving skills in stressful situations.
• Demonstrate the ability to work effectively as part of a team.
• Demonstrate familiarity with and sensitivity to the challenges faced by low-income individuals, and some knowledge of the community and available resources to address them.
• Maintain confidentiality.
• Complete all required training and professional development.

• Demonstrate competency in all five areas of NEKCA's Core Values.
• Empower individuals to recognize and utilize their potential for growth and positive change.
• Build and maintain strong relationships with the local community.
• Involve community members in the organization's initiatives and decision-making processes.
• Uphold ethical standards in all interactions with participants and the community.
• Participate in self-reflection and self-care practices to prevent burnout.
• Adhere to ethical guidelines and professional codes of conduct.
• Maintain participant confidentiality and ensure participant safety.
• Use clear, respectful, and professional language and behavior when communicating with participants, colleagues, and other service providers.
• Demonstrate a genuine understanding of and care for the needs and feelings of participants or service users.
• In-person attendance required during scheduled hours as defined by your supervisor.
• Be respectful and sensitive to participants' unique situations and challenges.
• Represent NEKCA in public and advocate for its mission.

NEKCA is a proud equal-opportunity employer. We work diligently to recruit a broad pool of candidates and to hire and promote qualified individuals whose personal experiences, characteristics, and talents reasonably reflect the diversity of the communities served by NEKCA. Our equal employment opportunities apply to all terms and conditions of employment, including recruiting, hiring, placement, and advancement.