Donor Services Specialist

Description

The Donor Services Specialist is a member of the Donor Services team and helps to manage the administrative and operational tasks within the Philanthropy Department. This position ensures accurate donation processing and data entry across all fundraising channels in support of timely donor acknowledgement, accurate coding and record‑keeping in the donor database, and exceptional customer service.

This position requires an elevated level of attention‑to‑detail, accuracy, adaptability, and collaboration. In addition, proficiency in using multiple systems that support the work of the donor services team, (including Blackbaud’s Raiser’s Edge and RENXT, Omatic Cloud, and Go Fund Me  Pro), as well as sharp computer skills, are needed to properly enter and track all charitable gifts made to Vermont Foodbank.

The Donor Services Specialist must work collaboratively within the Donor Services team, the full Philanthropy team, as well as the Finance team to solve problems and to reconcile all monthly and year‑to‑date gifts monthly. This position also works closely with the Strategic Giving team to establish and understand donor intention for accurate gift entry.

The Donor Services Specialist provides direct customer service to donors and works with confidential information. This position is directly involved with the acceptance of philanthropic gifts, the deposit process of these funds, gift coding, and acknowledgement of all gifts. This position helps to maintain an accurate database through regular completion of database clean‑up projects, database audits, and yearly financial audits. The Donor Services Specialist is expected to be a team player and work with all consultants, team members, and temporary employees that may be hired during high volume gift times.

Building equity and racial justice into Vermont Foodbank’s organizational practices is everyone’s responsibility, and it requires the commitment and collaboration of every employee and team. Therefore, everyone is expected to honor diversity, contribute to an inclusive organizational culture, and leverage their own personal agency and scope of influence to center equity.

Vermont Foodbank provides outstanding and robust benefits that support all aspects of your life, inside and outside of work. We are committed to the idea that all employees have a healthy work‑life balance and are compensated fairly for the work they do. Vermont Foodbank offers a comprehensive benefits package, beginning the first of the month after date of hire. The benefits include:

• Health Insurance with 100% employer paid premiums
• Dental Insurance with 90% employer paid premiums
• Vision Insurance
• Group Term Life Insurance with 100% employer paid premium
• Short & Long Term Disability with 100% employer paid premium
• 403(b) Pension Plan with employer contribution after 1 year of employment
• Employee Assistance Program and other employee resource and referral services
• 16 paid holidays including the week between Christmas and New Year’s
• Vacation and Sick PTO accrued each pay period
• 5 days of Personal PTO each year
• Paid Family & Medical Leave for qualifying events
• Paid Bereavement Leave, Paid Jury Duty, and Paid Civic Engagement Leave

We are an equal opportunity employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status in accordance with applicable laws, including the Americans with Disabilities Act (ADA). We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities throughout the hiring process and employment. If you need assistance or an accommodation to apply for a position, please contact Carlos Camacho at ccamacho .

• Work cooperatively with staff and volunteers to support the mission of the Foodbank to meet and sustain organizational goals.
• Positively contribute to an organizational culture of safe and secure food handling, warehousing and distribution.
• The foodbank relies on volunteers everyday to fulfill our mission. All Foodbank employees must support our culture of philanthropy by…