Winter 26​/27: Rental Technician I

Location: Killington

Compensation and Benefits:

Compensation:
Hourly wage, adjusted based on experience.

Benefits:
Seasonal position eligible for a season pass for employee/dependents and privileges at several other resorts. Several discount programs (i.e. food & beverage, retail/rental, tickets, etc.) also available.

Job Summary:

The Rental Technician 1 plays a vital role in the rental shop by ensuring the safe operation, maintenance, and cleanliness of the rental fleet. This position assists guests with selecting, fitting, and using rental equipment for skiing, snowboarding, or biking. This position focuses on providing exceptional customer service, ensuring the safety and quality of rental equipment, and maintaining a clean and organized shop environment.

Summary of

Key Responsibilities:

Responsibilities include, but are not limited to:

Assist guests with rental paperwork, ensuring forms are completed accurately and efficiently

Size, fit, and issue appropriate rental equipment, such as skis, snowboards, bikes, helmets, and other safety gear, based on the guest’s height, weight, and ability

Adjust and inspect equipment, including ski bindings and bike components, to ensure safe operation

Provide instructions and guidance on equipment use, skiing or biking techniques, and trail or slope recommendations tailored to guests’ skill levels

Operate the point-of-sale system for rental transactions

Perform routine maintenance, cleaning, and inspections of rental equipment to ensure it is in excellent condition

Accept returned equipment, check for damage, and perform necessary cleaning or repairs

Maintain a tidy and organized shop environment, replenishing supplies and performing general maintenance as needed

Answer customer questions about equipment, resort amenities, trails, and slopes, and escalate complex issues to appropriate staff members

Support special events, assist other departments, and contribute to creating a fun, exciting, and memorable experience for guests

Uphold resort hospitality standards and etiquette when interacting with guests and team members

Perform other tasks as assigned

Basic Qualifications:

High school education or equivalent preferred

Basic reading, writing, and math skills

Ability to stand for long periods and perform physical tasks, including lifting up to 20 lbs frequently

General knowledge of ski, snowboard, and/or bike equipment is desirable

Required Knowledge, Skills, and Abilities:

Friendly, courteous demeanor with excellent communication skills

Ability to provide exceptional customer service and engage with guests in a positive and professional manner

Attention to detail for accurately completing paperwork and inspecting equipment

Strong team-oriented attitude with the flexibility to assist across various roles and tasks

Basic understanding of outdoor sports equipment operations, handling, and maintenance

Reliable, adaptable, and committed to ensuring guest safety and satisfaction

It is the policy of Killington/Pico Ski Resort Partners, LLC to provide equal opportunity and employment to all staff and applicants. No person shall be discriminated against in any condition of employment because of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, place of birth, age, physical or mental condition, or any qualified individual with a disability or veteran status.

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