Customer Service Manager

Summary/

Purpose:

This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training.

• Responsible for Service Department personnel to include Cashiers, Baggers, Booth Clerks and Moneyroom Clerks.
• Interview, hire and train front end employees.
• Money handling skills to perform balance checks.
• Scheduling.
• Must have flexible availability.
• Ability to multi-task.
• May be required to perform other duties as assigned to meet business objectives.
• Knowledge and responsibility to facilitate company policies and procedures.
• Perform any other duties requested by store manager.

• Ability to maintain a high level of confidentiality
• Manage multiple conflicting priorities
• Organizing and coordinating skills
• Computer knowledge of Microsoft
• Ability to communicate effectively, both orally and in writing
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of customers, employees and management

• Booth and Moneyroom Clerks

• Work is normally performed in a typical retail work environment
• Ability to lift weights up to 75 pounds. (20 – 40 lbs lifting frequently)
• Ability to stand for long periods of time

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Equal Opportunity Employer
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