PT Customer Service Associate

Location: Essex Junction

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

($16.00-$22.30)

Job Title:

Cashier/Customer Service Associate (Includes Bottles) Department:
Front End

Reports To:

Manager of Customer Service Numbers and Titles of Associates Supervised:
None

Qualifications:

Effective communication and customer service skills. Must meet minimum age requirements to perform specific job functions. Willingness to learn multiple tasks. Demonstrated ability to perform the technical requirements of the job.

Essential Job Functions:

1. Greet all customers and provide them with prompt courteous service and assistance.
2. Record (scan) the purchases of a customer into the cash register efficiently and accurately.
3. Recognize or differentiate between all of the various types of produce merchandise carried in the store, including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.). 4. Collect money in the forms of cash or checks from customers and tender accurate change in accordance with company policies and procedures. 5. Bag or package merchandise according to established company policies and procedures.

6. Sort and return return-to-stock items (put-backs) back to their normal shelf locations with priority attention given to refrigerated and perishable items.
7. Gather shopping carts and take them to designated areas and pickup points.
8. Provide carryout service in accordance with the company's guidelines.
9. BOTTLES where applicable; a. Add up and record bottle returns into a cash register/bottle slip to provide customers with the most accurate and effective service possible. b. Comply with all safety standards while operating the bottle crushing equipment. 10. Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Duties and Responsibilities:

1. Provide outstanding friendly customer service.
2. Observe and follow all company policies and established procedures.
3. Clean check-stands daily and assist in prompt cleanup of spills and breakage.
4. Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
5. Assist in special projects and perform other functions as assigned by supervision.
6. Work within our company's management planning (MPP) guidelines to maintain productivity.
7. Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
8. Treat all associates with fairness, dignity, and respect.
9. Perform accurate price check function. 10.Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials. 11.Sweep floors during store hours and assist in other maintenance duties such as cleaning break rooms, rest rooms as assigned. 12.Assist in prompt cleanup of spills and breakage of glass or plastic containers to eliminate potential hazards and prevent accidents.

13.Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy. 14.Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages. 15.Adhere to company policy pertaining to excessive cash in registers and request cash pickup in accordance with company policy.

16. Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior. 17. Process all various…