Inventory Specialist

Customer Experience

• Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

• Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.
• Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.
• Under the supervision of the pharmacist‑in‑charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.
• Completes On‑Shelf Availability (OSA) end‑to‑end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call‑ins, and vendor returns before expiration, completes scan‑outs/scan‑outs returns on all subscribed departments including vendor/DSD departments and pharmacy scan‑outs.
• Under the supervision of the pharmacist‑in‑charge, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non‑controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non‑returnable ABC overstock. Verifies posting of all pharmacy/prescription claims.
• Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.
• Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.
• Ensures all designated pull & quarantine item on‑hands are updated and placed in the designated holding area.
• Maintains accurate inventory counts. Maintains the accuracy of on‑hand quantities including but not limited to basic departments, stockroom, overstock locations.
• Under the supervision of the pharmacist‑in‑charge, maintains accurate inventory counts and accuracy of on‑hand quantities in pharmacy and completes pharmacy smart counts.
• Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Assists in the maintenance of inventory records, including receiving and posting of all products (in the front‑end) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.
• Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third‑party team on the day of inventory.
• Supports keeping all counters and shelves clean and well merchandised.
• Knowledgeable of all store systems and equipment.
• Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and package returns ports execution of Pickup Program.
• In…