RQ– Solutions Officer

The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organization and who can support continuous improvement within a constructive organizational culture. The purpose of the role is to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation.

You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council’s services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service.

You will report directly to the Housing Solutions Team Manager Important relationships include:

• Customers/Clients
• Community Housing Colleagues
• Landlords & their agents
• Registered Providers and other housing providers
• Social Services
• Finance
• Housing Management
• Other statutory (Probation Service, Police, etc)
• Voluntary agencies (Mind, Women’s Aid, etc)

Start Time: 09:00

Finish Time : 17:00

£36 hours weekly

PAYE Pay Rate – £20.37