Service Coordinator

Lee’s Food service Parts & Repairs provides repair and installation service to the food service industry.
We are currently hiring a Service Coordinator. The Service Coordinator is responsible for managing the incoming service calls with the customers, technicians, and office personnel. The Service Coordinator must have strong interpersonal and communication skills.

• Scheduling and the follow-up on all incoming and ongoing service calls.
• Dispatch and communicate with the service technicians.
• Ensure service calls are completed in a timely fashion.
• Responsibility for managing work orders and the ability to recognize and prioritize emergency service calls.
• Monitor the accuracy of work orders submitted by technicians.
• Communicate with customers to determine levels of quality and satisfaction.
• Work with the sales team to identify trends in customer requests.

• Institute problem‑solving actions as it becomes evident problems may exist.
• Work with the Parts Manager to ensure the required materials are ordered for the job.
• Ongoing communication with customers to resolve any issues.
• Other duties that are customary to the position, although not directly assigned.

• Computer literate with the ability to learn applicable business software applications.
• Duties require professional verbal and written communication skills.
• Must hear well enough to answer and speak on the phone. Must be able to read forms, reports, work orders, and computer screens.

Working conditions are normal for an office environment.

When no single person can be assigned, this job description provides examples of duties and responsibilities. Additional duties may be assigned as needed.

Formerly known as Lee’s Oven Repair, Lee’s Food service Parts & Repairs, Inc. was started in 1998. Back then it was actually called the Howard Transport Company and we focused on delivery and warehousing services for the food service industry. Since then, our relentless pursuit of excellence has allowed us to grow and expand to offer a huge range of services. We service thousands of customers, including some of the largest manufacturers, throughout the Chicago, Indianapolis, and SE and SW Wisconsin areas.

At Lee’s Food service, we try to be more than just another contractor for our customers. We’ve built our brand and our reputation by developing relationships with our customers. We want to know that each of them is completely happy with the work that we’ve done. If they aren’t then we make it right.