Product Manager - Tech Delivery

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

We are intent on fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This role is a Product Owner / Product Manager that maximizes the value for one or more products across the Productivity Portfolio.

• Gather and prioritize product and customer requirements, define product vision, and develop and maintain roadmap.
• Collaborate with engineering, supply chain, marketing, operations and support to meet financial and customer satisfaction goals.
• Maintain critical interactions with vendors and internal vendor management teams for project goals and contract negotiations.
• Ensure product and communication efforts support the company’s overall strategy and goals, including critical initiatives, customer experience, and time to market.
• Manage multiple technology products and projects within the email ecosystem impacting all business units.
• Generate the vision and roadmap for the program based on customer requirements, industry trends, regulations and strategic direction.
• Communicate the program vision and roadmap to stakeholders, product owners and teams.
• Oversee budget(s) for products, working with finance partners on expenses.
• Define business capabilities and align them to products or create new products.
• Ensure product availability by partnering with demand and capacity teammates.
• Develop business cases for new products and features.
• Partner with product owners to ensure optimum value through technology expertise and industry trends.
• Deliver requirements documents with prioritized features, justification and business rationale.
• Work with external third parties as required.
• Engage extensive internal stakeholders to complete activities.
• Develop and manage core positioning and messaging for product across marketing media.
• Deliver monthly metrics including volumes, savings, expenses and forecasts.
• Manage cost allocation across lines of business.
• Run beta and POC programs with early-stage products and samples.
• Be an expert on alternative/competing products.
• Deliver well-organized and impactful presentations at all organization levels, especially executive presentations.
• Drive new product enhancements/updates through the lifecycle.
• Adopt automation mechanisms.
• Ensure service adoption forecasts are met.
• Perform product demos and orchestrate training for customers.
• Understand costs and financial levers impacting the product.
• Provide input to overall portfolio budget and finance partners.
• Represent needs and requirements of a wide variety of customers.

• Strong understanding of product management discipline, including new product development, testing and deployment (SLDC).
• Prior experience in a high-volume production environment.
• Knowledge of unstructured data challenges and collaboration-produc tive product familiarity.
• Knowledge of Microsoft 365 and its components, and compliance & governance solutions built into the 365 ecosystem (a plus).
• Exceptional executive presentation and communication skills.
• Excellent at managing multiple tasks, projects and crises simultaneously.
• Excellent influencing and problem resolution skills.
• Comfortable delivering messages across diverse technical audiences.
• Strong leadership and networking skills.
• Experience with Microsoft products and collaboration services.
• Experience in log inspections and scripts used in forensic data (only to partner with technicians).
• Experience with technology deployment processes and methodologies.
• Information technology professional with 10+ years’ experience.
• Bachelor’s and/or Master’s degree in Information Technology or related field.
• Experience in a highly regulated financial institution (preferred).
• 7+ years of experience in Product Management.
• Demonstrated success defining and launching products.

• Financial Management
• Influence
• Solution Delivery Process
• Stakeholder Management
• Technical Strategy Development
• Agile Practices
• Analytical Thinking
• Collaboration
• Result Orientation
• Risk Management
• Business Acumen
• Business Case Analysis
• Data Management
• Solution Design
• Vendor Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

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