Quality Management Reviewer

Overview

Make a Difference Where It Matters Most

Imagine a career where your work directly improves the lives of children and adults with developmental disabilities across Vermont. A role where collaboration, leadership, and continuous improvement come together to create stronger services, better outcomes, and more inclusive communities.

The Developmental Disabilities Services Division (DDSD) is seeking an energetic and mission-driven Quality Management Reviewer to help shape and strengthen the future of developmental disability services statewide. If you are passionate about quality improvement, collaboration, and supporting individuals to live with dignity, independence, and respect — this opportunity is for you.

You will:

• Lead quality assurance and quality improvement initiatives that drive meaningful change
• Monitor developmental disability services for children and adults across Vermont
• Provide guidance and technical assistance to community providers and partner organizations
• Identify opportunities to improve systems, strengthen accountability, and enhance service delivery
• Collaborate with stakeholders to support innovative, high-quality services
• Analyze findings, prepare reports, and recommend solutions that improve outcomes statewide
• Help ensure compliance with state and federal regulations while promoting best practices

• Thrives in collaborative, mission-focused environments
• Brings strong communication and relationship-building skills
• Has a passion for systems improvement and service excellence
• Understands the importance of person-centered services
• Exercises autonomy while remaining aligned with team goals and organizational values
• Can balance analytical thinking with empathy and professionalism

At DDSD, your work has purpose. Every review you conduct, every partnership you build, and every improvement you recommend helps create a stronger support system for Vermonters with developmental disabilities.

• Opportunities to influence statewide quality initiatives
• Collaborative and supportive team culture
• Professional growth and leadership development
• The chance to make a lasting impact on individuals, families, and communities

This is more than a position in quality management — it’s an opportunity to help shape a more inclusive and supportive Vermont for everyone.

This position,
Quality Management Reviewer (Job Requisition #53000), is open to all State employees and external applicants.

Please note that multiple positions in the same work location may be filled from this job posting.

Work is performed both in a standard office setting and in the field for which private means of transportation should be available. Incumbents are subject to a variety of stressful situations while evaluating and improving support services for people with disabilities. Some work outside of normal office hours may be required.

Master's degree in the broad field of human services or public administration AND BOTH two (2) years or more of experience at a professional level in a human services program INCLUDING the administration of services to people with disabilities or older adults AND two (2) years or more of experience with Medicaid programs administration.

OR

Bachelor's degree in the broad field of human services or public administration AND BOTH four (4) years or more of experience at a professional level in a human services program INCLUDING two (2) years or more in the administration of services to people with disabilities, or older adults AND two (2) years or more of experience with Medicaid programs administration.

OR

Eight (8) years or more at a professional level in a human services program INCLUDING two (2) years or more in the administration of services to people with disabilities, or older adults AND two (2) years or more of experience with Medicaid programs administration.

• Bachelor’s degree in Human Services, Public Administration, or a related field
• Two years of experience working with individuals with developmental disabilities in an administrative or supervisory role
• Knowl…