Customer Account Specialist

Do you have excellent communication, time management and organization skills? Our Customer Account Specialists support our Customers by maintaining orders, responding to inquiries and service issues.

Nolato is a global leader in precision injection molding and contract manufacturing for the world’s most successful healthcare, automotive, and industrial OEMs. Join an organization that is respected throughout the industry for our advanced technology, quality, and innovation – all while enjoying the benefits of stable ownership, a collaborative culture, professional development, continuing education, global opportunities, and an exceptional benefits package.

• Lead and manage day-to-day customer service operations such as new order entry, maintaining the price history file, and open order reporting.
• Notifies customers of delivery informat i on once the order has been acknowledged by manufacturing. Reconciles with customer any differences between requested delivery and acknowledged delivery dates .
• Responsible for maintaining system for order & customer correspondence .
• Responsible for tracking the delivery performance.
• Serves as liaison between the customer and other internal departments .
• Coordinate with both production and shipping teams to prevent service disruptions.
• Interacts with Nolato GWs Business Unit Managers & Field Sales staff to service customer accounts and to meet annual sales goals and objectives established for various accounts.
• Focus on monthly sales and maintain quarterly and annual customer Forecasts.
• Serve as the primary point of contact for assigned customers, maintaining continuity across both Vermont sites.
• Maintain RMA process from initiation through resolution.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor s Degree and/or 5 - 7 years related experience.
• Proficient in Microsoft Office Suite & Windows operating systems.
• Excellent communication, time management and organizational skills.
• Ability to manage multiple priorities and accounts.
• Must be able to function well in a team
  -oriented environment.
• Flexibility to work additional hours when needed.
• Professional appearance.
• Some travel required.
• Must have a continuous improvement mindset.
• Fluency in Spanish a plus