Commercial Mortgage Loans - Servicing Software System

FICS is searching for an enthusiastic
commercial loan servicing software system support team member
to join our Commercial Servicer System Support crew, in supporting customers to navigate through the servicing side of a commercial mortgage.

A System Support team member at FICS is the first in line to provide high-quality
commercial mortgage loan servicing
software system support and consulting, to help
disentangle the commercial mortgage process
for our clients. Each communication directly affects the efficiency of our customers' operations and their success. System Support team members
communicate with customers
via phone calls and email in a fast-paced environment,
train FICS customers
to use the FICS software,
perform
FICS
product webinars
, and are the first in line in the collaborative process of
testing the FICS software
for quality assurance.

• 1-2 years of experience in the commercial mortgage loan servicing
  industry.
• A
  solid understanding of commercial mortgage loan servicing
  . Knowledge of escrow administration, asset management, cash management, investor reporting, and/or IRS reporting is a plus.
• Exceptional
  verbal and written communication skills
  are a must.
• Excellent
  interpersonal and presentation skills
  , as well as
  an eagerness to learn.
• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.
• Technical proficiency
  in learning robust software systems.
• Natural
  problem-solving
  skills.
• Ability to travel
  across the U.S., when needed.

FICS puts its Family of Customers first
and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for over 40 years and counting.

Find out what it's like to be an FICS team member at:  and view some highlighted benefits and perks at