Spa Houseperson Attendant

Top Notch Stowe, Topnotch Resort, 4000 Mountain Road, Stowe, VT 05672, USA

Seamlessly blending alpine style with luxury amenities, we offer rustic elegance in a pristine setting infused with cosmopolitan flair. Breakfast, lunch, and dinner at The Roost feature organic ingredients wherever possible. Enjoy our award‑winning spa, tennis, and pickleball facilities—ranked among the U.S.’s top ten tennis resorts.

SPIRE Hospitality is a management company specializing in memorable guest experiences and best‑in‑class service across our resorts. We provide comprehensive support, tools, and career growth opportunities. Our full‑time benefits include early pay access, dental, vision, pet discounts, identity theft protection, prepaid legal support, flexible spending accounts, matched 401(k), life, critical illness, disability, wellness programs, and hotel discounts.

The Spa Houseperson is responsible for deep cleaning spa and outdoor pool areas, keeping them neat, clean, and well‑stocked with amenities.

• Be on time and flexible with the schedule to meet spa needs.
• Clean treatment rooms and public spaces using vacuum, broom, cloths, mops, sponges, brushes, and cleaning agents.
• Empty trash, wipe down trash cans as needed.
• Pick up and restock towels; straighten chairs in indoor and outdoor pool areas.
• Break down coffee and water stations after closure of spa and fitness center.
• Maintain a safe, clean, and organized spa environment through consistent monitoring.
• Clean steam rooms and saunas nightly.
• Engage with guests, actively promote spa services, retail, programs, and promotions.
• Communicate incidents involving staff or guests to management.
• Provide accurate, appropriate, immediate responses to all guest requests to ensure satisfaction.
• Work independently without direct supervision.
• Maintain a positive attitude and contribute to a quality work environment.
• Assist in all areas of spa operation as requested by management.
• Adhere to personal appearance and grooming standards consistent with company policy.

• Effective communication, presenting information and responding to questions from managers, employees, members, and the public.
• Oral comprehension: ability to listen and understand spoken information.
• Knowledge of customer service principles, needs assessment, quality standards, and satisfaction evaluation.
• Customer focus: develop and sustain productive relationships and actively seek information to address needs.
• High work standards: set high performance standards and assume accountability for assignments with attention to detail.
• Problem solving and decision making: identify issues, use effective approaches, and develop solutions.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

• High School Diploma or GED (preferred).
• Previous housekeeping or professional cleaning experience.
• Minimum one year of customer service experience in a high‑end fitness center or luxury spa (a plus).
• Excellent personal appearance, strong communication skills, friendly and congenial personality.
• Ability to work in a high‑volume, busy environment while maintaining composure and guest focus.
• Consistently stand, walk, squat, use hands to write, talk, hear, see, taste, and smell during duties.
• Regularly lift or move at least 25 pounds.
• Specific vision abilities: distance and peripheral vision required.

• Regular attendance in conformance with standards established from time to time.
• Due to the cyclical nature of hospitality, work schedule may vary to meet business needs.

Pay Rate: $20 to $22.00 per hour

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.