Assistant Manager: Guest Services
Listed on 2026-08-31
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Hospitality / Hotel / Catering
Customer Service Rep, Guest Services, Event Management & Planning
Location: Town of Vermont
Date:
Aug 28, 2026
Location:
Stowe, VT, US
Company:
Stowe Mountain Resort
Shift Type:
Winter Seasonal 2026/2027
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Referral Program
The Guest Services Assistant Manager is responsible for supporting exceptional guest service across base area operations while helping create a team that is focused, motivated, and guest-centered. This role supports staffing, scheduling, training, coaching, and performance management for the Guest Services team, while helping ensure smooth daily operations, strong line management, and high guest satisfaction.
This position works closely with Product Sales & Service (PSS) and other resort partners to deliver consistent, connected guest experience across teams. The Assistant Manager plays an important role in building interdepartmental communication, reinforcing service standards, and supporting frontline alignment between Guest Services and PSS as one team.
At Stowe, Guest Services oversees key guest interactions within the base areas. This role is a visible, hands-on leadership opportunity with broad operational impact.
Job Specifications- Starting Wage: $25.00 - $28.60
- Employment Type:
Winter Seasonal 2026/2027 - Shift Type:
Full Time hours available - Minimum Age:
At least 18 years of age - Housing Availability:
No
- Continually strive to exceed guest expectations and help create the best possible mountain experience for all guests
- Encourage a culture of belonging and interdepartmental connection for employees, with a focus on the Employee Experience of a Lifetime
- Embody a safety-first mindset to ensure everyone gets home safe every day
- Ensure Guest Service Agents provide accurate and consistent communication to guests and employees
- Maintain strong communication across Guest Services, Base Operations, and Product Sales & Service leadership to determine how to best support the guest experience
- Serve as a visible and professional representative of the resort in guest-facing environments
- Maintain a professional and friendly attitude in all weather conditions and in all interactions with guests
- Recognize existing and potential operational issues and help identify practical resolutions
- Greet and engage guests as they arrive and depart
Serve as a point of contact for guest questions and needs to help create the Experience of a Lifetime - Calmly and professionally resolve guest concerns and complaints
- Work both indoors and outdoors across a variety of operational duties
- Work closely with multiple departments including PSS, Tickets, VRR, Patrol, Parking, and Lifts
- Assist management in supervision, scheduling, recruitment, and day-to-day operations of the Guest Services team
- Support training, coaching, and mentoring of employees to provide a high level of proactive guest service
- Reinforce company and departmental policies including grooming and appearance standards, guest engagement expectations, scanning compliance, and job performance expectations
- Partner closely with PSS leadership to support aligned daily operations and a…
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