Front Desk Agent

• We are looking for Part Time 10:00 am – 6:00 pm shift coverage
• 16 hours to 32 hours per week,
  Saturday and Sunday Required
• Perferred applicants with 30 minute or less commute
• Pay Depending on Experience

Responsibilities:

• Greet and welcome guests in a friendly and professional manner
• Manage online, phone and in-person room reservations
• Check-in and check-out guests, ensuring accuracy of information
• Answer phone calls and respond to guest inquiries and requests
• Assist guests with reservations, changes, and cancellations
• Take payment from guests
• Respond to guest’s concerns in friendly, timely manner
• Provide information about hotel facilities, services, and local attractions
• Handle guest complaints and resolve issues promptly and effectively
• Maintain a clean and organized front desk area
• Collaborate with other hotel departments to ensure guest satisfaction
• Provide concierge services and recommendations for local amenities and attractions to guests, along with hotel information
• Work with other team members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events
• Occasionally lift items weighing up to 50lbs.
• Setup coffee station and perform some light food preparation for guests
• Be a positive influencer for the inn in everyday life

Requirements:

• Excellent communication skills, both verbal and written
• Proficient in using phone systems and computer software for hotel management
• Strong customer service skills with a friendly and professional demeanor
• Ability to handle difficult situations with patience and diplomacy
• Attention to detail and ability to multitask in a fast-paced environment
• Flexibility to work various shifts, including evenings, weekends, and holidays

If you are ready to join a passionate team of friendly professionals who give exceptional guest service, we would love to hear from you!