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Senior Incident Commander - Lead SaaS Reliability
Job in
Town of Vermont, Vermont, Dane County, Wisconsin, USA
Listed on 2026-03-06
Listing for:
Zendesk
Full Time
position Listed on 2026-03-06
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
A leading customer service software provider is seeking a Senior Incident Manager to oversee production incidents and coordinate engineering responses. This role requires expertise in Incident Management and Problem Management with a minimum of 5 years of experience in a SaaS environment. Responsibilities include managing incidents, facilitating reviews, and improving processes to enhance response times. Competitive salary range is $145,000 to $217,000 annually, with potential for bonuses and benefits.
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Position Requirements
10+ Years
work experience
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