Director, Platform Architect Mgmt

Job Description

The Director, Platform Architecture is a strategic leader responsible for shaping the architectural vision, driving customer advisory strategy, and delivering AI-enabled transformation outcomes across a portfolio of VLE/LE customers. This role oversees multiple teams of Platform Architects, builds executive-level relationships, and partners across CEG, Sales, Product, and Partner ecosystems to drive adoption, value realization, and enterprise digital transformation at scale.

• Build and lead high-performance teams of Platform Architects and Sr. Managers.
• Drive talent strategy, hiring, skills development, and career pathing aligned to evolving AI and platform requirements.
• Foster a culture of continuous learning, mentorship, and professional growth.
• Encourage innovation and diverse perspectives, empowering employees to develop their careers and contribute to organizational success.

• Maintain deep industry expertise by maintaining close alignment with Major Area leaders and Segment leads across major industry areas.
• Develop and enable high performing Platform Architects and Senior Managers, enabling them to address complex, industry-specific challenges.
• Actively engage with major industry area organizations within the company to ensure architectural strategies and talent deployment remain aligned with market trends and organizational priorities.

• Oversee project staffing across their aligned Major Area, ensuring optimal allocation of resources to meet customer needs and strategic objectives.
• Proactively manage the pipeline of accounts, ensuring visibility into upcoming projects and resource needs to support strategic business growth.
• Collaborate with business development and account teams to forecast demand and align staffing plans with evolving customer requirements and organizational priorities.
• Ensure proper staffing for all engagements by matching skills, experience, and certifications to project needs, optimizing team performance and customer outcomes.

• Attract, recruit, and hire top talent for Platform Architect and Sr. Manager roles, leveraging industry networks.

• Monitor and adjust staffing plans to maintain alignment with major industry area organizations and business priorities.

• Serve as the senior architectural advisor to CIO/CTO and C-suite leaders across a multi-account portfolio.
• Establish long-term, enterprise-level roadmaps and AI-enabled digital transformation strategies.
• Ensure customers adopt scalable architecture, AI/GenAI patterns, data governance, and platform operating models.

• 7–10+ years in consulting, digital transformation, or enterprise architecture leadership.
• Proven track record coaching senior talent and managing multi-level architecture teams.
• Strong influence with CIO/CTO-level executives and enterprise strategy teams.
• Deep understanding of AI, automation, data, and emerging technology trends.
• Experience shaping enterprise operating models and transformation programs.
• Strong ecosystem leadership experience (GSIs, SIs, Big 4, strategic partners).
• Expertise in multiple Service Now product suites and platform strategy.

Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.