Travel Technician

Overview

Travel Technician |

Location:

Burlington, VT | Contract

Join a dynamic healthcare IT support team as a Travel Technician, providing on-site technical assistance across clinical affiliates, medical practices, and urgent care centers in Vermont and beyond. This role offers the opportunity to work in a fast-paced environment supporting networked and stand-alone devices, ensuring seamless clinical operations through proactive hardware and software support.

• Provides break/fix technical support for networked and stand-alone managed devices to meet established service level agreements.
• Prioritizes support issues based on urgency and escalates unresolved problems to appropriate teams.
• Performs setup and configuration of network devices using standard operating systems, EPIC, or other tools in compliance with organizational standards.
• Participates in large hardware deployment projects, including equipment moves and operating system rollouts.
• Conducts scheduled preventative maintenance on desktops and laptops, including re-imaging operating systems, data backup and restoration, hardware cleaning, and replacement of broken or out-of-warranty components.
• Documents all work performed within ticketing systems such as Service Now, utilizing knowledge base articles to resolve issues efficiently.
• Collaborates with IS Support Services teams to triage and resolve network and computer issues.

• One year of experience in a customer service-focused environment, preferably in healthcare.
• One year of hands-on experience with installation, configuration, troubleshooting, and repair of workstations, laptops, and printers.
• Working knowledge of Windows 10 operating systems.
• Skilled in supporting HP and Dell desktops, laptops, printers, and peripheral hardware components.
• Ability to work on-site in Burlington, VT.
• Valid work authorization and W-2 employment status.
• Certifications such as CompTIA, Microsoft, or ITIL are a plus.

• Experience with Microsoft Office 365, Internet Explorer, Microsoft Edge, Google Chrome.
• Familiarity with security and management tools like Windows Defender, Fore Scout NAC, Microsoft LAPS, USMT, SCCM, and Citrix Xen App.
• Strong commitment to delivering superior customer service and adhering to department standards and processes.