Sr. Technical Consultant; Developer), Finance & Procurement; Source-to- Solutions

Job Title

Sr. Technical Consultant (Developer), Service Now Finance & Procurement (Source-to-Pay) Solutions

The Role Technical Consultants (TCs) for Service Now are a functional and technical expert in the Service Now Expert Services Team focused on customer engagement teams – consulting with customers and configuring a selection of the growing Service Now Finance & Supply Chain (Source-to-Pay) and Legal Contract Operations Product Lines – which currently includes the Sourcing and Procurement Operations (SPO), Supplier Lifecycle Operations (SLO), Accounts Payable Operations (APO), Finance Case Management, Legal Service Delivery (LSD), and Contract Management Solutions – all with the goal of accelerating and driving customer business outcomes.

• Serve as the technical expert in optimizing and leveraging Service Now best practices with a strong focus on configuration versus customization.
• Support the engagements efforts such as specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders, for these specific solutions and domains
• Advise customers in their efforts to take advantage of the Service Now Solution’s standard capabilities in their efforts to improve their processes
• Lead customer design workshops focused on Service Now Platform and Solution technology
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
• Draft more technically-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
• Guide and provide ad‑hoc oversight/training for the customer’s future system administrators throughout the engagement
• Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development
• Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
• Develop required integration components (SSO, LDAP, etc.) with multiple systems
• Develop required portal components
• Prepare all customer‑facing deliverables focused on the technology and responsible for quality of configured/developed solution
• Juggle multiple and complex projects/initiatives
• Promote continuous improvement practices for delivery/engagement materials
• Support specific sales activities when required
• Provide training and mentoring to other members of the Service Now delivery team and partner ecosystem upon request
• Up to 50% travel annually, driven by customer needs and internal meetings

• Must be a U.S. Citizen, with ability to obtain and maintain a U.S. Public Trust security clearance.
• At least 3+ years of configuring/developing Service Now or equivalent solutions exampled below
• At least 5+ years of configuration/development experience for complex, highly-capable, Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting technologies – inclusive of integrations with leading ERP solutions
• Experience with Finance & Supply Chain Solutions, including Supplier Lifecycle Operations (SLP), Sourcing & Procurement Operations (SPO) and/or Accounts Payable Operations (APO), preferred. Service Now certifications such as a current Service Now Certified System Administrator (CSA) certification and Service Now Certified Application Developer (CAD) required - Service Now Supplier Lifecycle Operatioins (SLP) Accreditation, Sourcing & Procurement Operations (SPO) Accreditation, Accounts Payable Operations (APO) Accreditation, and/or Legal Service Delivery Accreditation, preferred.
• Demonstrated ability to influence and consult (providing options with pros, cons and risks), while providing thought leadership to customer Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting department sponsors/stakeholders in solving business process and/or technical problems
• Strong understanding with leading Finance, Supply Chain, Source-to-Pay, Legal and/or Contracting related systems and tools such as SAP ECC, SAP S/4
  
  HANA, SAP Ariba, Coupa,…