IT Director (Retail Technologies

IT Director (Retail Technology)

Direct Hire

Dallas, TX

BASE + BONUS

• Own technology supporting retail store operations, including Point of Sale (POS), payment terminals, back-office systems, inventory management, receiving, fulfillment, and store productivity solutions.
• Develop technology roadmaps that improve store associate efficiency and enhance the customer experience.
• Lead new store technology deployments, hardware refresh initiatives, and retail technology modernization efforts.
• Provide leadership for warehouse management systems and related technologies supporting distribution center operations, including inventory control, receiving, replenishment, picking, packing, shipping, returns, and cycle counting.
• Partner with Supply Chain, Distribution Center leadership, Store Operations, eCommerce, and Finance teams to align warehouse technology capabilities with operational goals, fulfillment requirements, and business growth.
• Oversee integrations between warehouse management systems, Microsoft Dynamics 365 Finance & Operations, eCommerce platforms, order management systems, parcel carriers, inventory systems, and reporting platforms.
• Drive technology initiatives that improve inventory accuracy, fulfillment speed, labor efficiency, shipment visibility, exception management, and overall distribution center performance.
• Partner with eCommerce and Marketing teams to support seamless omnichannel customer journeys.
• Oversee integrations between eCommerce platforms, order management systems, loyalty solutions, customer engagement platforms, and enterprise applications.
• Drive initiatives that improve customer acquisition, retention, loyalty, and digital engagement.
• Lead payment technology strategy, including card processing, payment terminals, digital wallets, Buy Now Pay Later solutions, gift card platforms, and payment security.
• Lead fraud prevention and payment security initiatives, partnering with Finance, Loss Prevention, and third-party providers to identify emerging risks, implement controls, reduce fraud exposure, and protect company assets and customer transactions across all sales channels.
• Partner with Finance to optimize payment processing costs and improve customer payment experiences.
• Provide leadership for enterprise business applications supporting Retail, Supply Chain, Distribution, Finance, Customer Service, and Corporate Operations.
• Establish application governance standards, release management processes, and technology roadmaps.
• Oversee application delivery, operational support, system enhancements, and technology lifecycle management.
• Manage relationships with strategic technology vendors, implementation partners, and managed service providers.
• Establish service-level expectations and accountability measures to ensure high-quality technology support and delivery.
• Evaluate vendor capabilities, contracts, support models, performance, and technology roadmaps.
• Partner with Information Security, Internal Audit, and Finance teams to ensure compliance with SOX, PCI, and internal control requirements.
• Oversee user access governance, segregation of duties reviews, change management processes, and application security controls.
• Support risk management, audit readiness, and technology control initiatives across the enterprise.
• Lead continuous improvement initiatives focused on process automation, data quality, system performance, and operational efficiency.
• Drive data governance initiatives that improve reporting accuracy, business insights, and decision‑making capabilities.

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field.
• 10+ years of experience in IT, with at least 5 years in a leadership role.
• Demonstrated experience leading technology strategy, application delivery, and operational support within a retail, distribution, logistics, or omnichannel environment.
• Experience managing complex system integrations between enterprise applications, eCommerce platforms, third-party service providers, payment processors, logistics providers, and customer engagement solutions.
• Proven success leading digital transformation initiatives, business process…