Manager in Training IL

Job Details

Job Location:

851 South US Route 51 - Forsyth, IL 62535

Salary Range: $18.00 - $27.40 hourly

All World Wide Wings Manager Responsibilities: All managers, regardless of position, share responsibility of and are accountable for following the World Wide Wings Manager Description in conjunction with the following job description specific to this position in the company.

Department Manager Responsibilities:

• Heart of House Department Manager: primary responsibility for the HOH area, managing all food/product matters, staff planning, development, maintain safe environment, improve profitability, assist GM overseeing the entire restaurant, supervise shift-by-shift.
• Bar Department Manager: supervise shift-by-shift, primary responsibility for the bar department, manage adult beverage matters, inventory control, RAS compliance, hiring, training, development of bartenders and bar servers, maintain safe environment, revenue management.
• Hospitality Manager: supervise shift-by-shift, primary responsibility for dining room service, manage hospitality team planning and development, maintain safe environment.

Team:

• Directly responsible for staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members to maintain staffing guidelines.
• Responsible for WCT training in the department and maintaining department at training store certification.
• Develops direct reports by creating action/development plans when necessary.
• Coordinates with other Department Managers on hiring decisions to ensure growth opportunities exist for Team Members.
• Creates weekly department schedules within budgeted labor guidelines, balancing team member needs and business needs.
• Creates, develops and implements incentive programs and contests for department. Actively motivates Team Members to participate in all company promotions and incentives.
• Responsible for providing regular performance feedback, including timely performance appraisals and development of department.
• Administers semi-annual merit increase process.
• Assists General Manager with coaching other managers on effective performance management procedures.
• Assists General Manager with ongoing performance management and development of Bar, Hospitality and Assistant Managers.
• Utilizes World Wide Wings support teams/subject matter experts when necessary or required.
• Provides coaching and follow up to direct reports to ensure execution of service standards and guest experience.
• Communicates effectively to direct reports by holding departmental meetings on a timely basis to communicate successes, new procedures, and areas of opportunity.
• Ensures all department Team Members have current state required training and permits.
• Actively looks for and identifies techniques to attract new guests.
• Responsible for the restaurant's Guest Comment program, ensuring all food quality guest complaints are handled timely and coaching managers on handling food quality complaints.
• Utilizes Guest Experience Management (GEM) program to provide feedback to Team Members and make adjustments to ensure overall guest satisfaction.

Quality Operations (Heart of House Department Manager):

• Facilitate and ensure adherence to new food product rollouts.
• Ensure all Team Members meet or exceed standards for serving quality products, recipe adherence and portioning.
• Communicate with all food vendors and hold them accountable for delivering highest quality product on time.
• Ensure menu specs, wall charts, and department systems are utilized and adhered to.
• Communicate areas of opportunity to department and management team.
• Help general manager teach, coach, and direct managers and Team Members on quality, service, cleanliness standards and proper inventory levels.
• Understand and analyze pertinent sections of performance measurement tools (GEM, QSCs, audits, P&L) and troubleshoot problems; create action plans and follow up with department members.
• Conduct administrative manager functions (entering invoices, inventory, end of day procedures).
• Monitor all department equipment; report repair needs and follow up.
• Operate the department consistently with all applicable Board of Health and food safety practices.
• Correct BOH and Steritech issues immediately.
• Facilitate and ensure adherence to new bar product/promotion rollouts.
• Communicate with all beer and alcohol vendors and hold them accountable for delivering highest quality product on time.
• Ensure menu specs and bar systems are utilized and adhered to; communicate areas of opportunity to bartenders, bar servers and management.

Bar Department Manager Quality Operations:

• Understand and analyze performance tools, troubleshoot, and create action plans for bartenders and bar servers.
• Conduct administrative manager functions as needed.
• Ensure monitoring of all bar equipment to ensure functioning and high quality products.

Sales and Profits (Heart of House Department Manager):

• Responsible for overall food cost. Operate within company-defined…