Customer Business Manager

Compensation: $64K–$66K Base + Quarterly Incentive

TalentoHC has partnered with a research and innovation-driven nutritional supplement company that develops trusted products for humans and animals, used by doctors and vets for more than 50 years. Due to continued growth, they are seeking a Customer Business Partner to manage and grow strategic customer relationships across their brand portfolio. This role focuses on customer retention, satisfaction, and long-term business growth, serving as the primary point of contact for assigned accounts.

As a trusted advisor and advocate for customers, the ideal candidate brings a proven track record of driving account growth and maintaining strong, lasting client partnerships.

• Serving as the primary relationship owner for assigned customer accounts
• Developing strong partnerships and conducting regular business reviews and check-ins
• Establishing and maintaining customer segmentation tiers within the CRM
• Identifying opportunities for account expansion, new product development, and additional revenue
• Supporting customer retention initiatives and contract renewals
• Proactively addressing customer concerns and escalating issues when necessary
• Coordinating cross-functional resources to support customer success
• Leading discussions on forecasts, demand planning, and long-term business opportunities
• Supporting pricing discussions, business reviews, and commercial negotiations
• Partnering with Business Development to transition new customers into ongoing account management
• Working closely with Sales Coordination, Operations, Quality, Planning, and R&D to support customer objectives
• Monitoring account health, service levels, and customer feedback trends

• 3-5 years of experience of a seasoned sales professional with the ability to grow sales and profits across multiple brands and retail channels, including both pet and human products
• Ability to work within a given budget while achieving growth with existing customers and securing new business simultaneously
• Effective at managing a variety of retail outlets, including ecommerce

TalentoHC is an equal opportunity employer committed to fostering an inclusive workplace that values diverse backgrounds, perspectives, and experiences. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.