Retail Business Development Officer

Pay Range

$86,000.00 - $

The Retail Business Development Officer is responsible for driving consumer and small business growth across multiple branches within a defined market area. This role focuses on developing new relationships, deepening existing ones, and executing strategic initiatives to increase deposits, loans, and other banking products. The position serves as a key liaison between branches and the market leadership team to ensure alignment with overall business objectives.

• 5 years of experience in retail banking, business development, sales management, or relationship management
• Bachelor’s degree in business concentration (management, finance, marketing) or a combination of education and relevant experience
• Community leadership affiliations (e.g., Chamber of Commerce, small business development councils) preferred

• Proven ability to generate new consumer and small business relationships.
• Strong prospecting, networking, and pipeline management skills.
• Ability to coach, influence, and support branch teams to achieve growth goals.
• Ability to build trust with customers, community organizations, referral partners, and internal teams.
• Experience developing and executing market‑level strategies.
• Deep understanding of retail banking products (deposits, loans, digital tools, treasury services).
• Ability to influence without direct authority across multiple branches.
• Strong organizational and time‑management skills.

• Travel less than 50%
• Driver’s License required
• Reliable transportation required
• Available for a variety of business development functions (business after hours, chamber events etc.) generally held outside of traditional work hours
• NMLS Certification Required

• 35% Business Development & Sales Growth
  Identify and pursue new consumer and small business opportunities within the market area. Develop and maintain a robust pipeline of prospects through networking, community engagement, and referral partnerships. Collaborate with branch teams to execute targeted campaigns and promotions.
• 25% Relationship Management
  Build strong relationships with local businesses, community organizations, and centers of influence. Partner with branch managers and staff to ensure consistent delivery of exceptional customer experiences.
• 25% Market Strategy Execution
  Analyze market trends and competitor activities to identify growth opportunities. Support branches in achieving sales goals through coaching, training, and joint calls. Coordinate with marketing teams to implement localized strategies and events.
• 10% Cross-Selling & Product Expertise
  Promote a full suite of retail banking products including deposits, lending, treasury services, and digital solutions. Educate clients on financial solutions tailored to their needs.
• 5% Other duties as assigned.

• Communicate effectively with internal and/or external customers
• Stationary 50% of time
• Move about within or between locations
• Bend, Twist, Crouch, Squat
• Move Objects to Maximum 10 lbs

• At NBT we empower people to grow, innovate, and thrive through meaningful work, a supportive culture and opportunities to make a real impact in your community – because your success drives our success.
• Wellbeing At NBT, we value and support your wellbeing by offering generous time‑off policies, wellness initiatives and flexible work arrangements, so you can thrive both personally and professionally.
• Community Involvement NBT believes community involvement fosters our success and the success of those around us. Through volunteer service and charitable partnerships, we empower our employees to make a positive impact beyond the workplace.
• Culture NBT believes in creating a workplace where every voice matters and every team member feels empowered to contribute. With supportive leadership, we foster an environment where employees are connected, inspired, and valued.
• Career Development Whether you’re just starting your career or serve in a senior leadership role, your growth and development are our priority. NBT provides a wide variety of development programs and tools for…