CNC Machine Tool Field Service Technician; England

About Matsuura Machinery USA, Inc. is the exclusive U.S. importer and North American subsidiary of Matsuura Machinery Corporation of Japan, a global leader in precision CNC machine tools since 1935. Based in St. Paul, Minnesota, we support customers across North America with advanced machining technology, applications expertise, and responsive service, serving industries such as aerospace, medical, automotive, and energy.

MMU offers employees benefits including medical (employee portion paid 100% by employer), dental, vision, 401(k) with company match, life insurance, long‑term disability, voluntary short‑term disability, generous PTO, and paid holidays.

The Matsuura CNC Machine Tool Field Service Technician’s primary objective is to diagnose issues and implement effective corrective actions across a wide range of Matsuura machine tools and control systems. This role involves resolving complex, multifaceted technical challenges through on-site service, troubleshooting, installation support, and repair, while serving as a technical resource for customers, distributors, and internal teams.

• Travel to customer facilities to provide installation, troubleshooting, maintenance, and repair support on Matsuura machines and controls.
• Provide comprehensive training to distributors and customers as well as assistance over e‑mail and phone.
• Utilize machine tool manuals, technical documents, internal and vendor resources to research machine issues.
• Ensure proper documentation regarding machine issues, repairs, and installation; provide detailed feedback to management, distributors, and customers.
• Possess and maintain an in-depth knowledge of machine tool industry and Matsuura Machinery product lines.
• Execute warranty repairs and provide after‑warranty service on Matsuura products.
• Produce technical bulletins and repair manuals.

• Consistent travel is required (≈75%).
• Minimum 3–5 years of experience in mechanical and electrical repair, maintenance, and programming with a CNC machine tool builder or distributor.
• Two‑year technical degree preferred (electrical and robotics).
• Excellent technical, communication, and presentation skills; ability to read and interpret drawings and schematics.
• Strong analytical and troubleshooting skills.
• Experience with FANUC required; experience with Yaskawa and/or Siemens preferred.
• A factory maintenance technician may also be considered.
• Must be able to meet the physical requirements of the job.
• Some relocation assistance may be provided for the right candidate.
• Must pass a criminal background check.