Eligibility Specialist - Interim

Eligibility Specialist I - Interim

Final date to receive applications: 06/21/2026

Department:
Children and Families

Location:

White River Junction, VT, US

Position Type:
Interim

Schedule Type:
Full Time

Minimum Salary: $25.98/hr

Maximum Salary: $40.56/hr

The Economic Services Division (ESD) is responsible for the administration of benefits to help Vermonters meet their basic needs. ESD is one of six divisions under the Department for Children and Families (DCF) and is a part of the Agency of Human Services.

This position is located in the Hartford district office, known for teamwork, strong community partnerships, and office camaraderie.

• Determine eligibility of applicants for benefits and provide timely and accurate benefits.
• Apply program rules to complex and dynamic situations.
• Assist customers over the phone and in-person in a busy work environment.
• Handle interactions with applicants who may be distraught, emotional, angry, frustrated, or otherwise in a heightened emotional state.
• Work effectively as part of a team and support coworkers.
• Learn and use new technology as required.

• Two (2) years or more experience in a customer service environment that included regular use of computer programs, clerical work, and data entry; OR
• Bachelor's degree in a human services or financial field.

• 80% State paid medical premium
• Dental plan at no cost for employees and families
• Flexible Spending healthcare and childcare reimbursement accounts
• Two ways to save for retirement:
  State defined benefit pension plan and deferred compensation 457(b) plan
• 11 paid holidays and generous leave plan; many jobs allow a flexible schedule
• Low cost group life insurance
• Tuition reimbursement
• Incentive-based wellness program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Open to all State employees and external applicants.

Background checks are required per AHS Policy 4.02. The position is primarily performed in an office setting; private transportation may be needed for training and meetings. Workload is typically heavy and requires prompt, accurate decisions.

The State of Vermont celebrates diversity and is committed to providing an environment of mutual respect and meaningfully inclusive. The State does not discriminate in employment on the basis of race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and expression, marital, civil union or domestic partnership status, past or present military service, membership in an employee organization, family medical history or genetic information, or family or parental status.

The State’s employment decisions are merit‑based. Retaliatory adverse employment actions by the State are forbidden.