Split Shift ON Demand Driver

Position Summary

The Vehicle Driver is responsible for the safe and efficient operation of RCT vehicles and for providing reliable, high‑quality transportation customer service to RCT passengers.

The following duties and responsibilities reflect the essential functions of the position, but do not restrict the assignment of additional or different tasks; changes to the duties and responsibilities may be made at management’s discretion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide safe, efficient, on‑schedule transportation for passengers in Agency vehicles
• provide courteous, respectful customer service to passengers at all times
• maintain passenger/client confidentiality at all times
• provide assistance to passengers as trained and according to procedure in boarding and exiting vehicles, as necessary
• conduct pre‑ and post‑trip inspections of vehicles; wash, maintain, refuel and secure Agency vehicles as required to ensure vehicles are clean, safe and ready for use at all times
• promptly report mechanical failures, safety concerns and/or maintenance issues to the Operations Manager or other designated staff
• learn, follow and implement safety and industry‑related rules, regulations, and procedures as required
• be aware of and follow all traffic laws and industry driving best practices
• respond to emergencies, accidents and other incidents according to established policies and protocols
• complete all pre‑ and post‑trip inspection reports, transportation manifests, daily mileage logs, and other paperwork and reports as required or requested
• maintain a professional appearance at all times while working, with good personal hygiene and grooming
• complete all trainings as required and/or requested by management
• perform other duties as required to meet department and agency needs

Required: Any combination of education and experience that provides the required knowledge, skills and abilities to successfully perform the job.

Preferred: High School completion or equivalent and commercial driving experience (minimum 2 years’ driving experience required).

Required: Vermont Driver’s License (without violations on record)

• ability to drive safely in all weather conditions and for extended periods of time
• ability to perform basic vehicle cleaning and maintenance
• ability to continuously learn, follow, and implement rules, regulations, and procedures
• good interpersonal and verbal communication skills, with the ability to maintain a calm and courteous manner in all situations
• commitment to maintaining passenger/client confidentiality
• demonstrated ability to consistently provide excellent customer service
• ability to work collaboratively and as a member of a team
• ability to exercise sound judgment and decision‑making, and appropriately respond to stressful and/or unexpected situations
• technical capacity to communicate, document, and report information, utilizing information and communications technology as required

this position requires physical and sedentary activity in a variety of environments, including vehicles and a professional office environment, and exposure to all types of weather conditions. Working in inclement weather conditions may be required. This position may require working in potentially stress‑inducing situations and working with passengers who present challenging behaviors. Medical and other emergencies involving passengers or employees may occur during working hours;

employees will be required to contact emergency services and alert their supervisor as soon as possible.

exposure to blood and/or body fluids may occur; in case of exposure, universal precautions and protective equipment measures will be required.

regular, consistent and predictable attendance according to scheduled work hours per week is required. Weekend and extended hours may be required as necessary to meet operational needs. This position will provide route coverage at all RCT locations as needed.

• must be free…