Support Coordinator

When you join Okanagan College, you’re joining a team that’s transforming lives and communities.

Every course you create, every student you support and every connection you build, it all matters.

Be a part of a vibrant campus community, where the work you do every day truly makes a difference.

Desired

Start Date:

October 5, 2026

Salary Range:  $61,753 - $70,561 annually

Bargaining Unit:  Support

Appointment Type:  Regular Full-Time

Posting Closing Date:  September 17, 2026

Position Summary
Under the supervision of the Associate Director, CSCT Open Enrolment, the Support Services Coordinator plays a key role in the efficient delivery of adult and youth programming offered through Continuing Studies & Corporate Training (CSCT). Working closely with Program Coordinators and Instructors, this position is responsible for coordinating a range of administrative, scheduling, systems, and student support functions that contribute to the successful delivery of quality learning experiences.

Key responsibilities include supporting the day-to-day operations of assigned programs and courses, preparing schedules and room bookings, tracking and maintaining data in registration systems, assisting with communications to students and instructors, and monitoring supply and material budgets. The Support Services Coordinator contributes to a positive learner experience and plays an important role in supporting the department’s commitment to quality and responsiveness.

Functions and Duties
1. Program and Course Delivery

Coordinates the day-to-day operations of Continuing Studies & Corporate Training (CSCT) programs and short courses to ensure efficient delivery and a positive learner experience.

Maintains program schedules, room bookings, and instructor contracts to support accurate and timely program delivery.

Supports course start-up and close-out activities, ensuring materials, supplies, and administrative requirements are prepared and completed.

Contributes to marketing efforts by ensuring course information is accurate and current across digital and print platforms, supporting visibility and enrollment.

2. Instructor, Student, and Stakeholder Support

Serves as a primary operational resource for instructors, ensuring they have the logistical support, materials, and information required to deliver high-quality learning experiences in safe environments.

Supports a positive, inclusive, and safe environment for learners and staff.

Provides timely responses to student, parent, and staff inquiries and ensures accurate communication regarding program schedules, updates, and requirements.

Supports coordination of practicum placements, working with external stakeholders to secure and maintain quality placement opportunities for learners.

Escalates complaints, concerns, or incidents appropriately, in collaboration with Program Coordinators.

3. Data, Reporting, and System Support

Compiles enrollment and program data to inform decision-making, program evaluation, and budget planning.

Prepares and distributes reports and documentation, ensuring accuracy within departmental requirements.

Maintains compliance with college data standards and privacy policies through accurate record-keeping and documentation practices.

Troubleshoots and resolves issues in student registration systems, escalating as required, and ensures data integrity across systems to support reliable reporting.

4. Budget and Resource Management

Monitors program supply and material budgets for assigned programs.

Tracks and reconciles receipts, purchase orders, and related financial documentation to support accurate budget management.

Assists with financial reporting and variance tracking in collaboration with the Program Coordinator.

5. Other Duties

Performs other duties and assists with special projects as assigned to support the goals of Continuing Studies & Corporate Training.

Education and Experience
Required

Completion of a diploma in Business Administration, Office Administration, Education, or a related field.

Minimum of 2 years of related experience providing administrative, program, or operational support, preferably in an educational or training environment.

Experience coordinating…