Hospitality Operations Manager

Our client is a family-run business that values hard work, authenticity, and community. They create fantastic cider and farm-to-table food, and are looking for a Hospitality Operations Manager to lead their restaurant, tasting room and events with passion and purpose.

• Be part of a tight-knit, supportive team in a fast-paced, dynamic environment.
• Work in a business that values quality, people, and innovation .
• Lead with autonomy while collaborating across multiple departments.

What You’ll Do :

• Oversee restaurant and tasting room operations , ensuring smooth service and a great customer experience.
• Lead and develop staff —hiring, training, and coaching a high-energy team.
• Problem-solve on the fly , handling daily challenges with a level head.
• Foster a positive, inclusive culture where employees thrive.
• Communicate effectively with owners, kitchen staff, office teams, and seasonal employees.
• Maintain high standards for food, beverage, and service quality.
• Manage scheduling, payroll, and inventory , ensuring efficiency and cost control.
• Drive overall business performance by collaborating across departments, ensuring all initiatives align with company goals.
• Ensure quality assurance , developing SOPs to maintain the highest food and beverage standards.
• Lead marketing efforts , collaborating on promotions, events, and annual marketing plans.
• Manage purchasing and financial performance , working with suppliers to bring in new products while maintaining cost efficiency.
• Engage and develop staff , fostering a culture of learning and continuous improvement.
• Oversee menu research and development , working closely with the chef to introduce innovative offerings.
• Plan for growth , analyzing systems for operational efficiency, tracking KPIs, and setting financial goals.

Who You Are :

• Down-to-earth, relatable, and high-energy. You connect with people and inspire teams.
• A problem solver. You thrive in a fast-paced, high-volume environment.
• Resilient and adaptable. You don’t get overwhelmed easily.
• A strong leader. You balance diplomacy with a focus on results.
• Experienced. You have a background in restaurant or hospitality management.