Security Compliance Manager

Position

Security Compliance Manager at Lake City Casino

Full-Time

$73,146

Gateway is at an exciting moment in its history. This is the chance to get your foot in the door of a growing national company. The Security Compliance Manager is a crucial role in protecting the company’s assets and managing security compliance. As manager of the security department, you will develop effective internal controls compliant with regulatory standards, issue management, risk assessments, and ongoing process improvements.

If you have razor‑sharp analytical and technical skills and know how to manage ongoing regulatory matters, we want to hear from you.

• Full benefits package for full‑time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

• Maintain a presence on the gaming floor to be able to quickly respond to inquiries and issues as they arise.
• Control access to the facility and sensitive areas and assist departments.
• Compile and write reports and maintain a daily log.
• Oversee and conduct investigations.
• Ensure that all aspects of the Security department meet and or exceed the casino and regulators standards, policies and procedures. Manage, contribute and apply strategies to improve processes, standards, customer service and team morale.
• Supervise and participate in the security team activities and shifts by leading, training, mentoring, evaluating, and providing feedback as appropriate. Develop and supervise staff to achieve high levels of performance and customer service. Oversee the human resources issues, performance, safety and recruitment needs of the department.
• Retain a thorough and updated knowledge of company policies and procedures, provincial and local regulations for casino operations.
• Contribute to the service standards and department budget. Ensure scheduling and expenditures are controlled.

• Post‑secondary education in law or security.
• Minimum one year of experience in the security industry.
• Refined understanding of customer service and communication skills, both written and verbal.
• An organized and analytical disposition and the capacity to manage a team.
• Current First Aid/CPR certification.
• Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.
• Positive energy and exceptional customer service skills.
• Working knowledge of word processing software, spreadsheets, email, Internet navigation, and presentation software.
• Ability to work flexible hours and available to be on call 24/7 to respond to emergencies.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Gateway currently employs approximately 8,648 people and boasts approximately 448 table games (including 49 poker tables), 13,887 slots, 85 restaurants and bars and 561 hotel rooms. Gateway is the service provider for the Central, Southwest and North gaming Bundles in Ontario, which includes 11 properties in their portfolio.

A multi‑pronged growth strategy has seen Gateway diversify and expand its product offering, including developing proprietary casino and restaurant brands, dramatically improving the gaming customer experience while attracting new customers. Some of Gateway’s proprietary brands include Match Eatery & Public House, Atlas Steak + Fish and the new Halley’s Club. In 2017, Gateway celebrated 25 years in the business of gaming and entertainment in Canada.

Further information is available at

Gateway is a proud equal opportunity employer and dedicates itself to Respect, Integrity, Team‑Work and Exceptional Customer Service. We are committed to providing an inclusive and barrier‑free candidate experience and work environment. If you require accommodation at any point during the recruitment and selection process, please let us know.

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This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.