Service Product Manager

Job Title

Service Representative

• Represents service on cross functional product development teams, assist in the development and successful implementation of new product introduction plans.

• Creates and maintains parts and service materials and literature including service manuals, bulletins, and parts lists

• Assists with service dispatch team

• Reports on Parts Business sales and trends including customers and parts. Develops programs to support and profitably grow parts business.

• Develops price strategies for parts, service, planned maintenance, and installations.

• Monthly analysis of warranty data, seeks trends and product improvement opportunities, warranty cost improvement through claim data, repeat repairs.

• Develops specific warranty reports required by specific customers

• Manage and updates the Scotsman Service Website

• Fulfill the financial control and risk management responsibilities inherent in the position.

Behaviors

Preferred:
Innovative:
Consistently introduces new ideas and demonstrates original thinking

Detail Oriented:
Capable of carrying out a given task with all details necessary to get the task done well

Education

Required:

Bachelors or better.

Experience

Preferred:
After Sales Service Customer Support

5 years: product marketing

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