Inside Service Reps

Inside Service Reps

Job Category:
Service Parts/Dispatch

Requisition Number: INSID
001065

Full-Time

Vernon Hills, IL 60061, USA

· Answer inquiries received on the incoming service lines.

· Provides scheduled On-Call 24 / 7 Tech Line support

· Supports National Accounts projects and follow-up

· Supports Consumer Products calls and determines action within Matrix Guidelines.

· Identifies the source of inquiries received.

· Develops a monthly recap of inquiries received; i.e., quantity, source, problem identification.

· Provides technical assistance and service support for inquiries received.

· Identifies and reports major field service problems from the WATS line activity.

· Assists Installation Coordinator with Technical support, contacting agents, and processing invoices.

· Responds to routine correspondence request for service assistance.

· Reviews and verifies labor warranty claims for processing.

· Functions as a field service representative in the field when required.

· Presents Field Service Meetings (as needed basis)

· Minimal field work required (as needed basis).

Physical Requirements

· Occasional Travel if necessary

· Must be willing to work more than 40 hours per week

· Good communication and presentation skills

· Professional Image

Customer Service

Air Conditioning / Refrigeration Education Certificate or equivalent work experience

EPA Refrigerant Usage certification, Type 1 & II

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.