SCC Customer Service Representative

Job Details

Location:

Sullivan Community Center - Vernon Hills, IL 60061
Type:
Part Time
Salary Range: $15.00 - $18.00 hourly

Shift: Any
Position Category:
Support Staff

Performs cashier, receptionist, and registration duties at the Sullivan Community Center emphasizing excellence in customer service. Ensures that proper cash handling procedures and internal control processes are followed. Hours include evenings and weekends.

Reports to:

Customer Service Supervisor

• Must be honest, have regular attendance, and have the ability to work in cooperation with others without causing disruption.
• Demonstrate excellent interpersonal skills including the ability to establish and maintain effective working relationships with diverse people in an organizational context.
• Must have basic computer skills including the use of Word and Excel.
• Must have a CPR/AED certification or be willing to complete CPR/AED training within the first 60 days of employment.

• Performs front desk services and operations at the Sullivan Community Center providing excellent customer service. This includes the following:
• Interacts with customers to answer questions, resolve problems, and register customers for programs, membership passes, and events using registration software.
• Effectively communicates with customers in person and on the phone to market and promote Park District programs and services. Provides tours of the facility as needed.
• May be scheduled for opening and/or closing shifts, holidays, weekends, and during registration peak demand.
• Performs cash handling in accordance with District cash handling policies:
  Accepts payments, processes transactions and receipts; prepares daily deposit worksheets.
• Performs a variety of clerical duties, including filing, copying, taking phone messages and assisting with special event preparations.
• Resolves incidents and program issues as they arise.
• Processes incident and accident reports as necessary; contacts appropriate personnel for emergencies.
• Maintains general awareness of facility and program needs at all times by conducting periodic building walk-throughs and addressing any related issues or incidents.
• Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents.
• Responsible for the safety of self, others, materials, and equipment. Uses all required safety equipment.
• Complies with the department dress code by wearing Park District apparel and name tag.
• Performs related duties as assigned.

• Maintains a working knowledge of all general agency and departmental-specific safety rules.
• Uses material‑handling equipment or staff assistance when lifting and/or moving objects 30 pounds or less.
• Reports any work‑related or patron injuries to supervisor promptly.
• Attends required safety program and in‑service education meetings.
• Corrects unsafe conditions and/or reports them to supervisor.

The Vernon Hills Park District is committed to hiring employees who provide good customer service; our employees communicate courteously and responsively and provide effective and efficient service to the public and co‑workers.

• Frequent walking, standing, stooping and searching is required.
• Machines and equipment used in work include, but are not limited to, a calculator, personal computer, camera, laminator, telephone, and photocopy machine.

Employee general work area is indoors, in a smoke‑free, open office environment with controlled temperature and fluorescent lighting.

Employee must have the ability to communicate in English, both verbally and in writing.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements and working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job when circumstances change; e.g., emergencies, deadlines, personnel changes, workload and technological development, etc.