Customer Service Representative

Position Title:

Customer Service Representative Wage: $20.00/hour

Shift: 1st

Hours:

8:30am-5:00pmQPS Employment Group is hiring a Customer Service Representative for a company in Vernon Hills, IL. This is a potential to hire opportunity on 1st shift.

Customer Service Representative Responsibilities include but are not limited to:

Receive inbound phone inquiries from customers, ensuring each interaction results in a positive experience for them

Work the phones to perform various customer assistance duties, such as responding to customer questions, pricing, freight quotes, product inquiries, and ideas

Handle customer requests that come in via email for freight quotes, virtual request, product information, inventory levels, and product ideas

Show the customer you care on each phone call through personalization and expressions of concern when effectively answering questions or helping to resolve problems

Provide 100% customer satisfaction

Learn and explain the products and services to customers

Treat customers with respect and understanding

Listen to customer needs

Make it easy for customers to do business with us Leave a positive and lasting impression

Customer Service Representative Requirements:

High school diploma or equivalent

Strong interpersonal skills

Ability to multi-task Ability to resolve problems

Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels

Excellent verbal and written communication skills

Fundamental computer knowledge and maneuverability with Windows applications

Must be available to work onsite in Vernon Hills (not a remote position)
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S Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately!

Why Work with QPS?

Access to sought-after positions with leading employers

Dedicated placement specialists who will guide you through every step of the job search process

Best of all, our job matching and resume assistance services are 100% free to job seekers! We will never ask you to pay a fee.

Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy.

We are proud to be an equal opportunity employer.
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