More jobs:
Service Engineer
Job in
Vernon Hills, Lake County, Illinois, 60061, USA
Listed on 2026-06-07
Listing for:
Phantom Staffing
Full Time
position Listed on 2026-06-07
Job specializations:
-
Engineering
Quality Engineering, Mechanical Engineer
Job Description & How to Apply Below
About the job Service Engineer I
Service Engineer I
Location:
Lake County, IL
Job Type: Full-Time
About the Role
A global leader in drive and control technologies is seeking a motivated Service Engineer I to join a dynamic team specializing in hydraulic cartridge valves and electro-hydraulic control solutions for mobile and industrial equipment. With over three decades of innovation, this organization is committed to delivering high-performance components that support efficiency, reliability, and customer satisfaction across more than 30 industries.
Key Responsibilities
- Maintain strong communication and relationships with customers through regular calls and updates
- Ensure timely and complete responses to Return Material Authorization (RMA) requests
- Collaborate effectively with cross-functional teams including production engineers, supply chain, quality assurance, and finance
- Prioritize customer claims to ensure timely resolution and satisfaction
- Visit customer production sites periodically to address issues with manufacturing and engineering teams
- Support root cause analysis and continuous improvement initiatives to resolve recurring production problems
- Assist in harmonizing warranty and service processes
- Act as a liaison between quality teams and customers to resolve quality-related concerns
- Frequent sitting and standing
- Ability to lift 10-25 lbs as needed
- Occasional travel every 2-3 months to customer sites
- Bachelors degree in mechanical engineering or related field, or 8 years of relevant experience in lieu of a degree
- 0-3 years of experience with a completed bachelors degree
- Strong understanding of lean manufacturing principles and quality tools
- Familiarity with Quality, Environmental, and Health & Safety policies
- Proficiency in Microsoft Office Suite, MRP systems, and quality control software
- Strong written and verbal communication skills with the ability to explain technical concepts clearly
- Comprehensive benefits package includes:
- Medical, dental, and vision insurance
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- 401(k) with employer matching and contributions
- Paid time off and tuition reimbursement
- Life and disability insurance
- Applicants must be authorized to work in the U.S. indefinitely
- Sponsorship for work authorization is not available
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