Spec, Call Center Service Delivery

Vernon Hills, IL, 340 N Milwaukee Ave, Vernon Hills, Illinois, United States of America

Posted Wednesday, June 3, 2026 at 5:00 AM

As an employer, BCU models the dynamic assets of a top workplace, including confidence in company leadership, competitive compensation and benefits, employee development, workplace flexibility, and a passionate employee culture supporting a unified vision. At the Credit Union, you'll have a career in a growing organization and an environment that supports your professional and personal growth.

Our WHY is the reason we exist:
To Empower People to Discover Financial Freedom. What do you celebrate as your purpose? At BCU we celebrate what makes you authentically YOU! #bYOU

The starting hourly pay for this role is $22/hr.

S U M M A R Y

• Develop an d d isplay a complete und e r stand ing o f a ll r equired Visa, governmental, r e gulatory, a n d d epartmental po l i cies, p rocedures, an d compliance guidelines, pa r ticularly thos e p ertaining t o customer v erification
• Deliver o n a f i r s t contact r esolution experience b y us i n g a l l r esources, i n c l ud ing o u r p r o c ess kno w ledge r epository, s elf-servicing too l s an d ava ilable su rrounding suppo rt
• Own th e ab i l i t y t o qu ickly ad a p t a n d suppo rt n e w st rategies, t o o l s , a n d ta ctics t o b etter s ervice ou r mem b e r s
• Build st rong i nt ernal p a r tn erships w i t h m ana gem ent a n d p e ers in contributing t o a p roductive an d qua li t y t e a m environment
• Meet o r exceed a l l k ey p e r f o r m a n ce p roduction a n d qua l ity experience goals, completing a ll ass i gned work w ith a ccuracy a s e stab lished b y BCU guidelines an d tr a in ing
• Other du t ies a s a s s i gned

• • H i gh s chool d iploma o r e q u i va lent
• • S t rong i n t e rpersonal, v e r b a l , written a n d a c t i v e li st ening sk ills
• • A b ility t o adap t q u i ckly an d easily t o changes i n st rategies, t oo ls o r ta c t ics
• • Desire t o me e t a ll established p erformance goals consistently

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