Client Delivery Executive at NTT DATA, Inc. Vernon Hills, IL

Client Delivery Executive job at NTT DATA, Inc.. Vernon Hills, IL.

Req : 345906

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Executive to join our team in Vernon Hills, Illinois (US-IL).

Key Responsibilities:
Operations:

• Accountable for end-to-end delivery of NTT DATA services for a specific client.

• Ensure adherence to contractual commitments.

• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.

• Develop and maintain Crisis Management/Disaster Plans.

• Implement project mitigation plans for yellow or red deliverables.

• Conduct Customer Governance meetings.

• Manage Outage/Escalation/Missed SLA incidents.

• Implement and execute automation and efficiency programs.

• Drive client improvement plans to enhance satisfaction.

• Utilize automation for repetitive tasks to boost performance and service quality.

• Possess a deep understanding of the delivery life cycle.

Financials:

• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.

• Manage costs in alignment with annual operating plans and point of sale.

• Develop action plans to close forecast gaps.

• Manage account ramp-up/ramp-down resources efficiently.

Sales & Relationship:

• Collaborate with Client Executives to develop customer relationships and manage risks.

• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.

• Act as a strategic delivery advisor to the executive leadership team.

• Manage Sales Enablement, ensuring integration with delivery teams.

• Leverage broader NTT DATA capabilities and resources strategically.

• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance:

• Serve as the main contact for client operations leadership.

• Maintain effective communication with all stakeholders and cross-functional teams.

• Stay informed about global industry trends and their impact on IT services.

Organization:

• Apply best practices in organizational change management.

• Solve large, enterprise problems through matrixed organizations.

• Guide delivery leaders to align service offerings properly.

• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.

• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Qualifications:

• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 8+ years of managing and delivering managed services/outsourced IT projects within a consulting company
• 8+ years of experience managing a highly leveraged service environment.
• 8+ years of experience in transitioning application and infrastructure service
• 5+ years of experience in the manufacturing and supply chain domain

Preferred Experience:

• Experience with Managed Private Cloud, Infrastructure Services, and Datacenter Migration Services.
• Experience in end-user services and security services.
• Digital Transformation experience leveraging AI to refine knowledge insights.
• Experience in IT support and production escalations, including incident response and change life cycles
• Strong knowledge of and experience with ITIL Service Framework v4.
• Excellent verbal and written communication skills
• Willingness to travel to client sites as needed
• Ability to work across multiple time zones.
• SAP Basis and Application support experience.

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About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.

Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development,…